i followed the getting started instructions, after i singed into ankihub and anki, trying to syn, the sync button turned to red and i cannot sync any deck in my ankihub to anki
Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.
You can also find answers to common questions in our FAQ and Docs.
I’ll help you troubleshoot your AnkiHub and Anki syncing issue. Let me search for some relevant information in our community forum.
Search
Found 1 result for 'tags:official ankihub sync error red button status:public'
Search
Found 1 result for 'tags:official ankihub sync problems status:public'
Search
Found 0 results for 'tags:official ankihub cannot sync red status:public'
Search
Found 1 result for 'tags:official troubleshooting ankihub sync status:public'
Read topic
Reading: 👑 Downloading the AnKing Step Deck
Search
Found 3 results for 'tags:official ankihub sync troubleshooting status:public'
Search
Found 5 results for 'tags:official reset local changes ankihub status:public'
I see you’re having trouble syncing your AnkiHub decks with Anki. This is a common issue that can usually be resolved with a few troubleshooting steps.
Troubleshooting AnkiHub Sync Issues
When the sync button turns red, it typically indicates there’s a problem with the connection between AnkiHub and Anki. Here’s how to fix it:
1. Reset Local Changes
This is the most effective solution for most sync issues:
- Open Anki
- Go to Browse in your Anki
- At the top of the window, click on the AnkiHub addon tab
- Click on Reset all local changes
- This will restore everything to what AnkiHub has unless you’ve specifically protected certain fields
2. Check Your Subscription Status
Make sure you’re properly subscribed to the deck(s) you want:
- Log into the AnkiHub website
- Check your subscriptions to confirm they’re active
- If necessary, unsubscribe and resubscribe to the deck
3. Verify Anki and AnkiHub Are Both Signed In
- Ensure you’re logged into both your AnkiWeb account in Anki
- Confirm you’re logged into the AnkiHub add-on with your AnkiHub credentials
4. Sync Process Check
Make sure you’ve followed the complete sync process:
- Download the AnkiHub addon and sign in
- Subscribe to the deck you want
- Click sync in Anki and click install when prompted
- If prompted to upload to AnkiWeb or download from AnkiWeb, choose appropriately
5. Check AnkiWeb Sync
Sometimes issues with AnkiWeb sync can affect AnkiHub:
- Try syncing with AnkiWeb first
- If you get any errors about email confirmation, visit AnkiWeb to resolve them
If you’re still experiencing issues after trying these steps, please provide more details about:
- Which version of Anki you’re using
- Any specific error messages you’re seeing
- Which deck(s) you’re trying to sync
Would you like me to walk you through any of these troubleshooting steps in more detail?
when i click the red sync, it shows ankihub sync cancelled
Hello,
I would be happy to help. 
Give this a shot:
Give that a shot, let me know how you fare, and we’ll go from there and hopefully we can get you squared away.
1 Like
thank you, here’s what i got after i followed your instructions and clicked the red “sync”
Thank you so much! i created a deck and sync it, then it magically worked! It sync my ankihub with anki automatically!
2 Likes