My ankihub and anki cannot sync

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I see you’re having trouble syncing your AnkiHub decks with Anki. This is a common issue that can usually be resolved with a few troubleshooting steps.

Troubleshooting AnkiHub Sync Issues

When the sync button turns red, it typically indicates there’s a problem with the connection between AnkiHub and Anki. Here’s how to fix it:

1. Reset Local Changes

This is the most effective solution for most sync issues:

  1. Open Anki
  2. Go to Browse in your Anki
  3. At the top of the window, click on the AnkiHub addon tab
  4. Click on Reset all local changes
  5. This will restore everything to what AnkiHub has unless you’ve specifically protected certain fields

2. Check Your Subscription Status

Make sure you’re properly subscribed to the deck(s) you want:

  • Log into the AnkiHub website
  • Check your subscriptions to confirm they’re active
  • If necessary, unsubscribe and resubscribe to the deck

3. Verify Anki and AnkiHub Are Both Signed In

  • Ensure you’re logged into both your AnkiWeb account in Anki
  • Confirm you’re logged into the AnkiHub add-on with your AnkiHub credentials

4. Sync Process Check

Make sure you’ve followed the complete sync process:

  1. Download the AnkiHub addon and sign in
  2. Subscribe to the deck you want
  3. Click sync in Anki and click install when prompted
  4. If prompted to upload to AnkiWeb or download from AnkiWeb, choose appropriately

5. Check AnkiWeb Sync

Sometimes issues with AnkiWeb sync can affect AnkiHub:

  • Try syncing with AnkiWeb first
  • If you get any errors about email confirmation, visit AnkiWeb to resolve them

If you’re still experiencing issues after trying these steps, please provide more details about:

  • Which version of Anki you’re using
  • Any specific error messages you’re seeing
  • Which deck(s) you’re trying to sync

Would you like me to walk you through any of these troubleshooting steps in more detail?