No cards in Anking Deck

[cherrypockets]

I’m not sure what I did wrong but there are no cards in my Anking Deck. I logged out of ankiweb on all my devices, unsubscribed and subscribed to the deck on ankihub, synced multiple times. The deck shows up on the home screen of Anki but there are no cards.

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Thanks for the screenshots—that helps a lot.

Here are the most common reasons the AnKing deck appears but has no cards, and how to fix them:

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1. Make sure the cards aren’t all in subdecks

In your left sidebar, click the little triangle next to AnKing Step Two and any other AnKing deck you see to expand all subdecks.

Sometimes the parent deck shows 0 cards because everything is inside subdecks.

• After expanding, check if you see subdecks like AnKing::Step 2::... with card counts.
• If you do see counts there, you’re good—study those subdecks instead of the parent.

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2. Check in the Browse window

1. Click Browse at the top.
2. In the left pane, click on AnKing Step Two (and any subdecks under it).
3. At the top of the browser, set the search to:

   deck:"AnKing Step Two"
   

   (or whatever the exact deck name is)
4. See if any cards show up in the browser:

• If you see cards in Browse but “0 cards” on the deck screen
  → The cards might all be suspended or have no new cards due.

  • In Browse, press Ctrl+A (Cmd+A on Mac) to select all.
  • Right‑click → Toggle Suspend to unsuspend (yellow pause icon should disappear).
  • Then return to the main screen and click Rebuild/Empty filtered decks if you’re using one, then Sync.

• If you see no cards in Browse
  → The deck likely didn’t download correctly from AnkiHub (or you’re looking at the wrong deck).

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3. Confirm the correct deck is linked to AnkiHub

1. In Anki, go to Tools → Add-ons → AnkiHub → Config (or AnkiHub menu → Settings if present).
2. Open the Decks tab.
3. Verify that the Anki deck you’re expecting (e.g. AnKing Step Two) is actually linked to your AnkiHub subscription deck (e.g. AnKing Overhaul Step 2).

If it’s not:

• Link it to the correct AnkiHub deck.
• Then in AnkiHub’s settings, use “Download deck from AnkiHub” (or “Force full sync from AnkiHub” if available) for that deck.
• Sync again.

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4. Force a fresh download from AnkiHub

Since you’ve already unsubscribed/resubscribed and logged out of AnkiWeb, I’d try:

1. In Anki, create a backup profile (File → Switch Profile → Add) just for safety.
2. In your main profile:
   • Make sure AnkiHub is logged in.
   • In the AnkiHub menu, look for an option like “Reset local deck & redownload from AnkiHub” for that deck.
3. Sync again.

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5. Please share a couple more details

If this still doesn’t work, could you reply with:

1. A screenshot of:
   • The AnkiHub add-on window → Decks tab, showing which deck is linked.
2. In Browse, a screenshot after searching:

   deck:"AnKing Step Two"
   

3. Your Anki version (from Help → About).

That will let us see whether this is:

• A linking issue,
• A download/sync issue, or
• Just all cards being in subdecks / suspended.

We’ll get you to a full AnKing deck—just need to see exactly where the cards are hiding.

[Brian_BH]

Hello,

I would be happy to help.

If you can, within Anki go to your top menu bar. From there, click Anki - About Anki and check your version number.

You’ll want to make sure that you’re on 25.09 (or higher). If it’s any other version, you’ll want to upgrade since older versions often run into little issues with add-ons.

You can always download the latest version of Anki at the official Anki website: https://apps.ankiweb.net/

Once you’ve done that, give this a shot: https://ior.ad/a7M4?tutorialIdKey=

Let me know if that does the trick for you.