Not allowing me to sync

🙋 Support
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I keep getting this error message ever since I have updated my anki. It wont let me sync or sync with ankihub even though I pay for the core membership. Why is this happening? I have tried logging out and logging back in, and that didn’t work, nor did restarting anki.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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3
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Found 1 result for ‘tags:official Not allowing me to sync order:latest max_posts:20 status:open’

You’re in the right place for support; the text you posted is actually the description of this Support category, not your specific issue.

To help with your sync problem with AnkiHub, could you please add a reply with:

  1. Exactly what isn’t syncing

    • Anki ↔ AnkiWeb?
    • Anki ↔ AnkiHub (deck updates/subscription)?
    • AnkiHub web app ↔ Anki?

  2. Any error message you see (copy-paste it or attach a screenshot).

  3. These details:

    • Device + OS (e.g., Windows 11, macOS, iPad, etc.)
    • Anki version (from Help → About in Anki)
    • AnkiHub add-on version (Tools → Add-ons → AnkiHub)

In the meantime, you can quickly check these common causes:

  • AnkiHub login in add-on

    • In Anki: Tools → AnkiHub → Settings
    • Make sure you’re logged in and that the email matches your AnkiHub account.

  • General AnkiWeb sync vs AnkiHub sync

    • AnkiWeb sync uses the sync button (top right in Anki).
    • AnkiHub sync uses Tools → AnkiHub → Sync.
    • Confirm which one is failing.

  • Internet / firewall / VPN

    • Try a different network or temporarily disable VPN/firewall to test.

Please reply with the error message and details above, and I can narrow down exactly what’s blocking your sync.

4

Hello,

I would be happy to help. :slight_smile:

Just to make sure: can you log out of the AnkiHub add-on, log back in, and let me know what credentials you’re using to log into the add-on?