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Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?
I can see you’re having an issue with renewing your AnkiHub plan. Based on the error messages shown in your screenshots, it appears there’s a problem with the payment processing for your subscription renewal.
How to resolve this issue:
For payment and billing errors like this, the best course of action is to contact the AnkiHub support team directly. They have the tools to investigate and resolve subscription-related issues.
You can reach the AnkiHub support team by:
- Emailing them at support@ankihub.net
- Including screenshots of the error messages you’re seeing
- Providing details about your account and when the error occurred
Alternative approach:
If you’d like to try resolving this yourself first, you can:
- Go to https://app.ankihub.net/
- Navigate to your account settings
- Look for the “Membership Portal” button (you may need to scroll down)
- From there, you can manage your subscription and potentially update your payment method
If you can’t find the Membership Portal option, you can try accessing it directly through this link: https://billing.stripe.com/p/login/5kAeVS4DY4Uu5FebII
The AnkiHub team takes billing issues seriously and should be able to help you resolve this promptly. Please reach out to them directly for the quickest resolution.