Please help, cannot open anki because of this error

🙋 Support
1

The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, etc.

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2

I notice you’re encountering an error when trying to open Anki. Since this appears to be a general Anki issue rather than an AnkiHub-specific problem, I’ll provide some troubleshooting steps to help you resolve this.

The error in your screenshot appears to be related to Anki’s database.

Here are some steps to try:

  1. Restart your computer - Sometimes a simple restart can resolve unexpected issues.

  2. Try to restore from a backup:

    • Locate your Anki profile folder (see this guide for locations on different operating systems)
    • Look for a folder called “backups” and restore from the most recent backup

  3. Check for add-on conflicts:

    • Start Anki while holding down the Shift key to disable all add-ons
    • If Anki opens successfully, the issue is likely with one of your add-ons

  4. Repair your database:

    • If you can get into Anki, try using the Tools > Check Database function

  5. Update Anki:

    • Make sure you’re using the latest version from ankiweb.net

Since this is a general Anki issue, you might get more specialized help at the Anki Support Forum. They have many experienced users who deal with these types of errors regularly.

If you need help with AnkiHub-specific features once you get Anki working again, please feel free to post here with those questions!

3

Hello,

I would be happy to help. :slight_smile:

Hard to say, as that appears to be more of an Anki issue than an AnkiHub issue.

You might try the ‘Check Database’ function, though otherwise it’s a bit beyond what we may be able to help with, I’m sorry to say:

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@abdo.nh any thoughts?