"Some Images Not Displaying in AnKing V12 Deck – Need Help Troubleshooting Media Issue"

🙋 Support
11

Thanks for sharing the Check Media results and clarifying that most missing images are from First Aid.

For the AnKing V12/Step decks, this is expected behavior in many cases and usually can’t be fully “fixed” via AnkiHub, because:

  • AnkiHub only provides licensed/public images (e.g., Sketchy, Pixorize, some others).
  • First Aid images are generally not distributed via AnkiHub for copyright reasons.
  • So you may see:
    • Many “missing” files in Check Media
    • Broken-image icons or empty fields in First Aid (and sometimes Additional Resources) fields

What you can do

  1. Decide whether you need First Aid images at all

    • If you don’t plan to use First Aid images:
      • You can:
        • Re‑protect those fields on AnkiHub, or
        • Select all relevant notes in Anki and batch‑clear the First Aid field content (so Anki stops expecting those images).
      • This will reduce or eliminate those “missing” warnings without affecting the core content of the deck.

  2. If you do want First Aid images

    • AnkiHub does not supply those images. The usual options users take are:
      • Import media from an older local deck where you already legally had those images.
      • Or manually add your own images/resources into the First Aid field as you study.
    • After importing any personal/legacy media via AnkiHub → Import Media, you may need to:
      • Unprotect the First Aid field on app.ankihub.net
      • Then in Anki: Browse → AnkiHub → Reset all local changes for the deck, so HTML references and fields update.

  3. Interpreting your numbers

    • missing = 12885
      • Largely expected if those are First Aid / Additional Resources / other non‑licensed fields.
    • unused = 36606
      • These are files that exist in your media folder but are not referenced by any card. They are usually safe to ignore or delete if you want to clean up space.

To move forward

To give more concrete guidance, could you confirm:

  1. Which exact field name shows the broken images (e.g., First Aid, Additional Resources, etc.)?
  2. Are you currently using AnkiHub sync for this deck (subscribed to the official AnKing deck on AnkiHub)?

In the meantime, the official FAQs that explain this situation in more detail are:

Reply with the field details and I can suggest the exact next steps (protect/unprotect vs. import vs. clean‑up).