Step deck is downloaded yet no cards are showing up

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Reading: Why is my deck missing images?

Hi George,

I see you’re having trouble with your Step deck - cards and images disappeared after restarting Anki. Let me help you troubleshoot this issue!

Looking at your screenshots, I notice the “media sync: idle” status in the AnkiHub panel. This actually indicates that media sync has completed, but it appears there might still be an issue with displaying your cards and media.

Here are some steps to fix your problem:

Check your media sync status

The “media sync: idle” message means AnkiHub has finished downloading media, but there might be other issues preventing your cards from showing.

Try these solutions:

  1. Reset local changes via AnkiHub:

    • Go to the Browse window
    • Click on the AnkiHub add-on at the top
    • Select “Reset local changes”
    • Choose the Step deck

  2. Force a full sync with AnkiHub:

    • In the AnkiHub panel, click on the Step deck
    • Click the three dots menu
    • Select “Force full sync”

  3. Check if you’re properly subscribed:

  4. Ensure Anki sync is working properly:

    • Try syncing with AnkiWeb (the sync button in the top right)
    • This helps ensure your collection is properly synchronized

If these steps don’t resolve your issue, please let me know, and we can explore additional troubleshooting options.

For more details on media in the AnKing Step Deck, you can also check out this helpful guide: Why don’t I have all the media in the AnKing Step Deck?