I’ll help you with your subscription issue with the AnkiHub add-on. Let me search for some relevant information about subscription recognition problems.
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Reading: Why is my deck missing images?
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Subscription Issues with AnkiHub Add-on
Hello! I understand you’re having trouble with your AnkiHub subscription not being recognized by the add-on, and you’re missing images as a result. This is a common issue that can be resolved with a few troubleshooting steps.
Let’s try these steps to fix your issue:
1. Check your media sync status
- Open Anki and go to the AnkiHub add-on
- Check what the media sync status says:
- If it says “Downloading” - Your media hasn’t finished downloading yet. Please wait until it says “Idle”
- If it says “Idle” - The media sync should be complete
Note: Media syncing can take up to 60 minutes depending on your internet connection.
2. Verify your subscription
- Make sure you’re logged into the correct AnkiHub account in the add-on
- Try logging out and logging back in to refresh your credentials
- Verify that your subscription is active by checking on the AnkiHub website
3. Make sure you’re subscribed to the correct deck
- For AnKing decks, make sure you’re subscribed to the official deck
- Check if AnkiHub provides images for the fields where your images are missing
4. Try resetting local changes
- Go to Browse in Anki
- Click on the AnkiHub add-on at the top
- Select “Reset local changes”
- Choose your deck
If none of these solutions work, please provide some additional information:
- Which deck are you subscribed to?
- When did you purchase your subscription?
- Are you using the latest version of the AnkiHub add-on?
Feel free to reply with this information, and we’ll help you resolve this issue!