The AnkiHub add-on error message box will not stp popping up on my Anki whenever I open Anki or click on a deck to study. HOW DO I GET IT TO STOP DOING THIS? I deleted the add-on and reinstalled it and it is still ding this

[carolinelatham04]

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Reading: The AnkiHub add-on error message box will not stp popping up on my Anki whenever I open Anki or click on a deck to study. HOW DO I GET IT TO STOP DOING THIS? I deleted the add-on and reinstalled it and it is still ding this

Here are a few quick things you can try to stop the AnkiHub error box from constantly popping up:

1. Confirm it’s AnkiHub causing the error

   • Start Anki while holding Shift. This temporarily disables all add-ons.
   • If Anki opens without the popup, it’s almost certainly an add-on (likely AnkiHub) causing it.

2. Disable only AnkiHub and test

   • Go to Tools → Add-ons.
   • Select AnkiHub and click Disable.
   • Restart Anki and see if the error still appears.
     • If the popup stops: we know it’s the AnkiHub add-on.
     • If it continues: another add-on is likely involved; try disabling other add-ons one by one.

3. Check that you’re on supported versions

   • In Anki, go to Help → About and note your Anki version.
   • In the add-ons window, select AnkiHub and click View Files → manifest.json (or info in the right pane) to confirm the AnkiHub version.
   • Please post both versions here (e.g. Anki 24.04, AnkiHub 1.x.x). Some versions of Anki + AnkiHub are incompatible and can cause repeated errors.

4. Fully remove and reinstall AnkiHub

   • In Tools → Add-ons, select AnkiHub → Delete.
   • Restart Anki.
   • Reinstall AnkiHub using the code from our official docs:
     https://community.ankihub.net/docs
   • Restart Anki again and see if the popup returns.

5. If it’s still happening, please add details
   In this topic, could you reply with:

   • A screenshot of the exact error message.
   • Your Anki version (from Help → About).
   • Your operating system (Windows/Mac/Linux, and version).
   • Whether Anki works normally when starting with Shift held down.

Once you share that info (especially the screenshot and versions), we can be much more specific and either suggest a setting fix or confirm if it’s a known bug with your Anki version.

[MarcosZan]

Hello,

If your problem started minutes ago, it’s because we are experiencing temporary server issues, and our developer team is already working on it. Everything should be back to normal soon.