Unable to add image in Suggestions on ankihub

As a deck mantainer. when editing a submitted suggestion i have tried adding an image to the suggestion submitted by the user multiple times but its not showing. it does show me as coauthor on the note but the image is not added. Never faced this issue before today.

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Hi squeakyarchie,

Thank you for reporting this issue with adding images to suggestions as a deck maintainer. This is definitely unusual behavior since you’re seeing yourself listed as a co-author but the image isn’t appearing.

Based on the information available, here are some troubleshooting steps you can try:

  1. Check image format and size: Make sure the image you’re trying to add is in a supported format (JPG, PNG, etc.) and not too large in file size.

  2. Try a different browser: If you’re using the AnkiHub web interface, try switching browsers to see if it’s a browser-specific issue.

  3. Clear cache and cookies: Sometimes clearing your browser cache can resolve display issues with images.

  4. Try a different image: Test with a different image to see if the problem is specific to the particular image you’re trying to add.

  5. Verify AnkiHub add-on version: Make sure you’re using the latest version of the AnkiHub add-on in Anki.

If none of these steps resolve the issue, this may be a bug in the current version of AnkiHub. Please email support@ankihub.net with details about:

  • What specific steps you’re taking
  • What image format you’re using
  • What platform/browser you’re using
  • Screenshots of the problem if possible

The AnkiHub team is usually very responsive to these kinds of issues, especially when they affect deck maintainers’ ability to improve content.

Let us know if any of these suggestions help resolve the problem!

Hello,

I would be happy to help. :slight_smile:

It might be helpful if you can share some screenshots of what you’re seeing, just so I can see what you see.

Separate from that, there are some limitations to what the web browser will permit in terms of edits. Have you tried making the edit from within Anki, rather than the browser? Just to tease out what’s what

its a png file less than 250kbs. it appears in the edit suggestion window. but after saving changes. it is not added.

And what happened when you tried making the edit from within Anki?

No issues while making changes thru anki app. But problem persists in website.

Adding images via the website is not officially supported yet. It might work in some cases, but it’s not guaranteed. We’ll look into adding support or showing an error if that’s not doable.

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