Unable to get the sidebar B&B videos to play in sidebar tab

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I’ll help you troubleshoot this issue with the B&B sidebar videos in AnkiHub. Let me search our community for similar problems or solutions.

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Reading: McGraw Hill Integration FAQ

Troubleshooting Boards & Beyond Sidebar Video Access

Hi there! I understand you’re having trouble with the Boards & Beyond videos in the AnkiHub sidebar. Let me help you solve this issue.

The Issue

Based on your description and screenshot, it appears you’re getting stuck in a login loop within the sidebar itself. The B&B login page loads inside the sidebar, but you can’t properly authenticate even though you can access B&B normally through Safari.

Potential Solutions

According to the McGraw Hill Integration FAQ, there are a few things you can try:

  1. Check your add-on and Anki versions:

    • Ensure you have the latest version of the AnkiHub add-on
    • Confirm you’re using the latest version of Anki

  2. Try the password option instead of Magic Link:

    • The FAQ recommends using the password option rather than the Magic Link for authentication
    • The Magic Link opens in a new browser which can cause issues with the sidebar integration

  3. Contact B&B Support directly:

  4. Known issues:

    • There’s a known bug where you might get an “invalid token” error - if this happens, try refreshing and logging in again
    • Sessions timeout after 130 minutes of inactivity, requiring you to log in again

Additional Checks

  • Verify the B&B sidebar tab is enabled in AnkiHub Config (AnkiHub add-on → Config → Sidebar)
  • Make sure you start Anki with an active internet connection

If none of these solutions work, I’d recommend reaching out to B&B support directly as suggested in the FAQ, as they can address specific authentication issues with their platform.