Hi, it was working fine until anki-hub add-on updated yesterday. Since restarting the app after the update, anki just stops responding during the automatic sync when opened and I have to force quit.
iām unable to get an error report because i canāt click on anything when its happening.
The only way I can open anki is holding down shift which disables anki-hub.
Iāve tried deleting the add-on and re-downloading it but this hasnāt helped.
I am on an older mac (catalina 10.15.7) and so have to run an older version of anki (10.13.4) and am unable to update so iām praying this isnāt the issue.
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Just to make sure: you mentioned that youāre on an older version of Anki but 24.06.03 appears to be the most current version released just a couple/few months ago. Can you confirm for me which version of Anki youāre currently running? Just so weāre on the same page
Alternately: youāre not receiving any kind of error message; just a freezing/timing out?
I assumed it was an older version of anki as i downloaded the one for my older OS but this is copied from the about anki:
Anki 24.06.3 (d678e393)
Python 3.9.18 Qt 5.14.2 PyQt 5.14.1
Platform: macOS-10.15.7-x86_64-i386-64bit
Iām not getting any error message just not progressing with sync and then the app says not responding and I have to force quit
That has stopped it from crashing at startup but it still crashes when either syncing to ankihub or logging back into ankiweb (which triggers an auto sync to ankihub)
OK. If you go to AnkiHub > Config, set the Auto Sync option to Never, I assume itāll stop crashing when syncing with AnkiWeb? Does it crash when using AnkiHub > Sync with AnkiHub instead?
āRecent Anki releases require a Mac running macOS 10.13.4 or later.ā
This is surely version-dependent to some degree, but there are multiple releases available under āchange notes and older releasesā that will support older versions.
It may be that there are other solutions, though running an older version of Mac OS may necessitate finding some middle ground. I believe 10.13.4 was released 6+ years ago now.
Abdo is far more expert in these things than I; hopefully he will have some sage wisdom to impart.