I’ll help you troubleshoot these issues with Anki and AnkiHub. Let me search for some relevant information on our forum.
Search
Found 2 results for 'tags:official anki crashing quitting randomly status:public'
Search
Found 5 results for 'tags:official not logged in ankihub status:public'
Read topic
Reading: I can't login to AnkiHub
Search
Found 1 result for 'tags:official troubleshooting anki crashes status:public'
Help with Anki Crashes and AnkiHub Login Issues
I’m sorry to hear you’re experiencing these issues. Let me help you troubleshoot both problems:
For Anki Randomly Quitting:
This is likely due to one of several common issues:
-
Check Add-ons:
- Close Anki completely
- Restart Anki while holding down the SHIFT key (this starts Anki in safe mode)
- If Anki doesn’t crash in safe mode, one of your add-ons may be causing the issue
- Try updating your add-ons: Tools → Add-ons → Check for Updates
-
Update AnkiHub Add-on:
- The How to Update the AnkiHub Add-on in Safe Mode tutorial shows you exactly how to safely update this add-on
-
Check Anki Version:
- Make sure you’re using the latest version of Anki from apps.ankiweb.net
For AnkiHub Login Issues:
If Anki says you’re not logged into AnkiHub when you believe you are:
-
Reset Your Password:
- Visit this password reset link
- This often resolves authentication issues
-
Username Issues:
- Make sure your AnkiHub username doesn’t contain the “@” symbol
- Remember that AnkiWeb and AnkiHub are separate services with different logins
-
Re-install AnkiHub Add-on:
- If updating doesn’t work, try removing and reinstalling the add-on
If you’re still experiencing issues after trying these steps, please provide more specific details about when the crashes occur or what exact error message you see regarding the AnkiHub login. You can also contact the AnkiHub support team directly at support@ankihub.net.