Update error

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1

i have updated my account to premium to get FA shown in the flashcard.but yet it didnt show up

2

I’ll help you understand why your First Aid (FA) content isn’t showing up despite upgrading to premium. Let me search for some relevant information in the forum that might help address this issue.

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Found 2 results for 'tags:official first aid premium content not showing status:public'

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Reading: McGraw Hill Integration FAQ

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Reading: 🤖 AnkiHub Premium FAQ Table of Contents

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Found 2 results for 'tags:official first aid forward setup mcgraw hill status:public'

Hello! I understand you’ve updated to a premium account to access First Aid content in your flashcards, but it’s not showing up. Let me help you troubleshoot this issue.

Based on the McGraw Hill Integration FAQ, here are some steps to ensure First Aid content appears properly:

Checklist to fix First Aid content not showing:

  1. Verify AnkiHub premium subscription is active on your account
  2. Update Anki to the latest version from apps.ankiweb.net
  3. Update your AnkiHub add-on to the latest version
  4. Check your configuration settings:
    • Go to AnkiHub add-on → Config → Sidebar
    • Make sure the First Aid Forward tab is checked
  5. Restart Anki with an active internet connection (if you started Anki offline, the features won’t appear)
  6. Log in to First Aid Forward using the password option (not Magic Link)

Additional troubleshooting:

  • Some cards may not have First Aid content mapped yet
  • You need both an AnkiHub Premium subscription AND a First Aid Forward subscription
  • If you see an “invalid token” error, try refreshing and logging in again

If you’ve followed all these steps and still don’t see First Aid content, please provide more details about:

  • Which specific deck you’re using
  • Whether you have a First Aid Forward subscription
  • Any error messages you’re seeing

For more detailed information, you can check out the McGraw Hill Integration FAQ which covers all aspects of the First Aid Forward integration.

3

I dont have active FA subscription so i won’t be able to use the premium package?? Im using Anking deck

4

I wont be able to subscribe in FA foramward so can i request for a refund ??

5

Hi,

With AnkiHub Premium, you get access to features like Smart Search and our AI Chat for trusted, instant answers to your questions.

However, to access the First-Aid content, you will also need a separate subscription to that resource. You can learn more about how this integration works here: McGraw Hill Integration FAQ

If you would still like to proceed with a refund, just let us know, and we’ll get that sorted out for you. No worries! :blush:

7

Hello @danah27

Would you like to downgrade your subscription to core or cancel it altogether?

If you’d like to downgrade to core, please do the following:

  1. Go to AnkiHub Settings (Sign In)
  2. Scroll down to “Manage Payment Method”
  3. Click “Update Subscription”
  4. Select the “Core” Plan

After that, please let us know once you have done so we can proceed with initiating the refund.

8

done.

9

I have gone ahead and initiated a refund. Please note, it may take a few days for the funds to appear in your account.

Let us know if you need anything else!

10

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