Why aren't my pictures for the anking deck appearing? they show up as unavailable for each card

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Reading: Why aren’t my pictures for the anking deck appearing? they show up as unavailable for each card

It looks like you’ve accidentally copied the category description into your post instead of your actual question.

To help you with your images not showing for the AnKing deck, please reply with:

  1. A clear description of the issue, for example:
    • Are images missing on all AnKing cards or just some?
    • Do you see a broken-image icon, or text like Image X.png not found?
  2. Screenshots:
    • One screenshot of a card in Review showing the missing image.
    • One screenshot of Browse → select a broken card → Cards… → Styling & Fields (or at least the front template + fields list).
  3. Basic setup info:
    • Your Anki version (Help → About).
    • OS (Windows/Mac/Linux).
    • Whether you are subscribed and synced to the AnKing deck via AnkiHub.
    • Whether the deck was originally imported via AnkiHub or from a separate .apkg file.

In the meantime, here are the most common AnkiHub-related reasons images appear as “unavailable” and how to check them:

1. Media hasn’t fully synced from AnkiWeb

If you recently added or restored the AnKing deck:

  1. In Anki desktop, go to Tools → Check Media.
  2. Wait for it to finish and see if it reports missing files.
  3. Then click Sync and allow media to fully upload/download.
  4. Restart Anki and test a few cards.

2. Deck not properly linked to AnkiHub

If you intended to use the AnKing deck via AnkiHub:

  1. In Anki desktop, open AnkiHub → Manage Subscriptions.
  2. Confirm you are subscribed to the AnKing Overhaul (or relevant AnKing deck).
  3. Make sure the deck in Anki is actually linked to that subscription (you’ll see a link icon in the AnkiHub add-on screen).
  4. If not linked, follow the on-screen prompt to link your existing deck or download from AnkiHub again.

If you’re unsure, send a screenshot of the AnkiHub → Manage Subscriptions window.

3. Using a filtered or custom deck that lost media references

Sometimes custom note types or templates can break image references. In Browse:

  1. Open a problematic card.
  2. Check the Fields… dialog to see if the image field actually contains something like:
    • anki-image-... or <img src="..."> or ![...](...)
  3. If the field is blank, the problem may be with how the deck was imported or edited.

Please reply with the requested screenshots and details, and I’ll walk you through the exact fix step-by-step.

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image
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many times the image will not appear and instead it will just be the picture icon.

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hello can I get some help on the issue

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I’m currently experiencing the same issue.

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@lpere485 @mohammedmhg

Please try resetting local changes

To do this:

Go to browse in your Anki → at the top click on the ankihub addon tab → press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields

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it doesn’t let me do this. instead I get a warning sign indicating to contact support. is there anything else I can do

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Hello @lpere485

The message is likely a warning that you need an active subscription to sync the AnKing Step Deck. I checked, and you currently don’t have an active subscription, which is why you see that warning.