AI Chatbot Not Working

🙋 Support
1

Hi,

I am on a mac and have updated my anki and synced my collection. I looked around to see wasn’t able to find anything on this. The AI Chatbot stopped working for me. Regardless of the question it prompts back the same.

image
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Best,
Julio

edit: I recently downloaded the MCAT deck for the amino acids and this hapenned. The bot works perfectly on my step deck anyways. Might this be an only step deck feature?

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118Ă—1412 423 KB

3

I’ll help you with the AI Chatbot issue you’re experiencing. Let me search for relevant information about this problem in the AnkiHub community.

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Found 5 results for 'tags:official AI Chatbot not working status:public'

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Reading: 🤖 Why can't I see the AnkiHub AI Bot?

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Reading: 🤖 What is AnkiHub AI?

Hi Julio,

Based on the screenshot you shared, it looks like you’re experiencing an issue with the AnkiHub AI Chatbot. The error message suggests the chatbot is unable to provide a proper response and is defaulting to a generic message.

Here are some potential solutions to fix your AI Chatbot issue:

Check your Anki version

Make sure you’re using the Qt6 version of Anki, as the AI features won’t work properly on Qt5. To check:

  1. In the Anki main screen, click “Anki” in the top left
  2. Click “About Anki”
  3. Verify you have the Qt6 version

If you’re using Qt5, you’ll need to download the Qt6 version from the official site.

Verify your AnkiHub subscription

The AI Chatbot is a premium feature that requires:

  • An active AnkiHub premium subscription
  • The latest version of the AnkiHub add-on
  • Not being on a scholarship subscription

Ensure you’re using a deck with AI enabled

You need to be using a deck that has AI features enabled, such as the AnKing Step Deck.

Change destination for new cards

If the above steps don’t resolve the issue:

  1. In your main Anki screen, click the AnkiHub add-on
  2. Click Deck Management
  3. Select the deck that has AI enabled
  4. Click “Change Destination for New Cards”
  5. Select the appropriate deck (even if already selected) and click “Confirm Destination for New Cards”

If problems persist

  • Try restarting Anki
  • Check if any other add-ons might be interfering by temporarily disabling them
  • Make sure your AnkiHub add-on is updated to the latest version

If you’re still experiencing issues after trying these steps, please provide more details about your Anki version and AnkiHub subscription status, and we can help troubleshoot further.

4

Having the same issue with the step deck. Sometimes when I click “can you explain this topic” it works, but follow up questions and manually typed questions don’t seem to be working.

1 Like
5

I am having the same issue. I have cancelled my membership but I still have it active till June 11.

6

I’m having the same issue. The AnkiAI wont work on my Step decks

7

@julio.ceesaar @otahir @angelaloczi @xxwana

Hi everyone,

This issue has been fixed. Can you check and see if you are still experiencing this issue?

8

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