AnkiHUB AI is not working for me even though I pay for premium. On top of that im not receiving updates to my cards with new illustrations or anything

🙋 Support
1

The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, etc.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

3
Thinking

Search
Found 0 results for ‘tags:official AnkiHub AI not working premium no updates illustrations category::person_raising_hand: Support order:latest max_posts:20 status:open’

Thanks for posting and for including that you’re on Premium—let’s try to sort both issues (AnkiHub AI + card updates).

To help the team troubleshoot, could you please provide a bit more detail?

  1. About AnkiHub AI not working

    • Are you using:
      • AnkiHub Web (in your browser), or
      • The Anki add-on inside the Anki desktop app?
    • What exactly happens when you try to use AnkiHub AI?
      • Is there no AI button showing?
      • Do you click it and nothing happens?
      • Do you get a specific error message? If yes, what does it say?
    • Which platform are you on?
      • Anki version (e.g. 23.xx)
      • Operating system (Windows/macOS/Linux)
    • Please add a screenshot or short screen recording of:
      • Where you’re trying to use AnkiHub AI, and
      • What happens when you click it.

  2. About not receiving card updates (e.g. new illustrations)

    • Which shared deck(s) are you subscribed to on AnkiHub? (Link(s) if possible.)
    • In Anki desktop, when you:
      1. Go to Tools → Add-ons → AnkiHub → Config,
        what is your username shown there and does it match this forum account?
      2. Press “Check for updates” in the AnkiHub add-on, do you see:
        • “No updates available”
        • Or does it say updates were downloaded / applied?
    • Have you:
      • Synced Anki with AnkiWeb after updating?
      • Confirmed that “Download shared deck updates” (or equivalent) is enabled in the AnkiHub add-on config?
    • Again, a screenshot of:
      • The AnkiHub add-on screen when you check for updates
      • One of the cards you expected to have illustrations, showing that it doesn’t

Once you share those details (especially screenshots + exact error behavior), it’ll be much easier to tell whether this is:

  • An account / subscription linking issue
  • A deck subscription / update settings issue
  • Or a bug that needs to be escalated to the AnkiHub team

You can reply here with:

  • Screenshots
  • Your Anki version
  • OS
  • Example deck link
    and I’ll walk you through the next specific steps.
5

Hi @mellananya,
I’m happy to help you get this sorted out.

I can see you have an active membership in our system.
Can you describe in a little more detail the problem that you are having? Screenshots are very helpful.

A few things will help me figure out what’s actually going on:

For the AI issue:

  • A screenshot or short screen recording of what happens when you try to use it. If there’s an error message, the exact wording is helpful.

For the missing updates:

  • When you sync with AnkiHub, does it complete successfully, or do you get an error?
  • Which deck is this, and can you point me to one card that should have a new illustration but doesn’t?

if you could also provide your Anki version and operating system that would also be useful

Once I can see what you’re seeing, I should be able to tell whether these are related or two separate things.

Warmly,
Hannah
Ankihub CS Team