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AI Chat Feature Missing on New iMac: Troubleshooting Steps
Hi mberschel,
Welcome to the AnkiHub community! I understand you’re having trouble with the AI chat feature not appearing after setting up your new iMac. Let me help you troubleshoot this issue.
Common Reasons the AnkiHub AI Bot Might Not Appear
According to our official documentation, there are several requirements for the AI chat feature to work properly:
Active Premium Subscription: Ensure you have an active AnkiHub premium subscription (AI features are not available on scholarship subscriptions)
Latest AnkiHub Add-on: Make sure you’ve installed the most recent version of the AnkiHub add-on
Anki Version: You must be using the Qt6 version of Anki, not Qt5
How to Check Your Anki Version
The most common cause of this issue on new computers is using the wrong Anki version. To verify:
From the Anki main screen, click “Anki” in the top left
Select “About Anki”
Check if it shows Qt6 (required for AI features)
If you see Qt5 instead of Qt6, you’ll need to download the Qt6 version from the official Anki website.
Additional Troubleshooting Steps
If you’re already using the Qt6 version:
Make sure you’re using a deck that has AI enabled (like the AnKing Step Deck)
Try changing the destination for new cards:
Click on the AnkiHub add-on in the top left
Select “Deck Management”
Choose your AI-enabled deck
Click “Change Destination for New Cards”
Reselect your deck and confirm
Let me know if these steps resolve your issue! If you’re still experiencing problems, please provide additional details or screenshots that might help diagnose the problem further.
First, please ensure you are on the latest version of Anki. You can download it here: https://apps.ankiweb.net/. After downloading, simply run the downloaded file to update your application.
Next, please update the AnkiHub add-on by following these steps:
On your Anki main screen, go to Tools > Add-ons > Check for Updates.
After the update is complete, please restart Anki.