Anki not syncing says no active membership

[dprak23]

I have the core membership and when I try to subscribe to a paid deck it says “You’ll need to upgrade your membership to Core or Premium to sync this deck on Anki Desktop.” and then once I subscribe the lock icon is still there and says accessing this needs a membership and when I try to sync it on Anki it says “Oh no! The action you are trying to perform requires an active membership.”

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This usually happens when AnkiHub thinks your account doesn’t have Core, even though you’ve paid. A few things to check/try:

1. Confirm you’re logged into the same AnkiHub account

   • On the AnkiHub web (top right avatar → Profile), make sure the email/username is the one with the Core membership.
   • In Anki Desktop → Tools → Add-ons → AnkiHub → Config, check the email shown there matches the same AnkiHub account.

2. Force AnkiHub to refresh your membership

   • In Anki Desktop:
     • Go to Tools → Add-ons → AnkiHub → Config.
     • Click “Log out” (if available), restart Anki, then log back into AnkiHub from the add-on.
   • Back on the web, fully log out of AnkiHub, then log back in and try subscribing to the deck again.

3. Check your subscription status on the web

   • Go to your Billing / Membership page on AnkiHub (Account → Billing or Membership).
   • Confirm it shows Core – Active (not “canceled” or “expired”).

4. Try a clean resubscribe

   • On the deck page on AnkiHub:
     • Unsubscribe from the deck (if it lets you).
     • Refresh the page.
     • Subscribe again, then sync Anki.

If after these steps you still see:

• “You’ll need to upgrade your membership…” on the web, and/or
• “Oh no! The action you are trying to perform requires an active membership.” in Anki

then this is almost certainly an account/membership flagging issue on AnkiHub’s side that only staff can fix.

Since you’re already here in this topic, I’d recommend:

• Reply with:
  • A screenshot of your Membership/Billing page showing Core – Active (hide any sensitive billing details).
  • A screenshot of the top-right account email/username on the web.
  • A screenshot of the AnkiHub add-on config in Anki showing the logged-in account.
• Tag the team with @AnkiHubTeam so they can manually check your membership and link it to the deck subscription.

There’s no sign you’re doing anything wrong—this looks like a membership recognition bug that support will need to fix on your account.

[dprak23]

@AnkiHub

[Ahmed7]

Hello,

Try now, your subscription should be active

Let us know if you need anything else!