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Found 0 results for ‘tags:official active membership error requires active membership AnkiHub sync category:
Support order:latest max_posts:20 status:open’
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Found 4 results for ‘tags:official requires an active membership oh no AnkiHub order:latest max_posts:20 status:open’
That popup usually means AnkiHub can’t confirm that your Anki add‑on is linked to an account with an active membership, even if your membership really is active.
Please try these quick checks:
-
Confirm membership is active on the web
- Go to https://app.ankihub.net/memberships/plans/.
- Make sure it shows an active plan for the same email you intend to use in Anki.
-
Check you’re logged into the same account in Anki
- In Anki, go to Tools → Add-ons → AnkiHub → Config (or AnkiHub menu → Log out).
- Log out of AnkiHub in the add‑on.
- Restart Anki.
- Log back in with the exact same email that shows the active membership on the web.
-
Force a membership refresh
- After logging in again, wait ~30 seconds.
- Then try the action again (e.g., syncing a deck or subscribing).
-
If you’re using an organization license
- Visit your Organization page: https://app.ankihub.net/organizations.
- Confirm you’re still a member and that your org has remaining seats.
If you’ve done all of the above and still see that “requires an active membership” popup:
- Please reply here with:
- The email of your AnkiHub account (you can obfuscate it like
name***@gmail.com). - Whether your membership is individual or through an organization.
- Your Anki version and operating system (Windows/Mac/Linux).
- The email of your AnkiHub account (you can obfuscate it like
That will help the AnkiHub team verify your membership on the backend and fix any account-link issue.
Hello,
On our end, your subscription appears active. What username are you using to sign into the AnkiHub addon?