AnkiHub asking for sign-in and update

[lattelover1998]

This pop up appeared today. However, when I try to check the agreement box it does not allow me. I can’t scroll down or click out.

Is tried to fill out the agreement online on Ankihub but can’t find it.

I tried to force quit several times but the pop-up still appears. Please advise on what to do.

[AnkiHub_AI_bot]

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Reading: Why can't I update the AnkiHub addon?

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Reading: How to Update the AnkiHub Add-on in Safe Mode

Based on your situation with the AnkiHub agreement popup that you can’t interact with, here’s how to resolve this issue:

The Problem

You’re encountering a frozen agreement popup in AnkiHub that doesn’t allow you to scroll down or click the agreement checkbox.

Solution

Try this troubleshooting approach:

1. Force Quit Anki Completely

   • Close Anki completely
   • If it won’t close normally, force quit the application:
     • Windows: Use Task Manager (Ctrl+Alt+Delete)
     • Mac: Right-click Anki in the dock, hold Command, and select “Force Quit”

2. Open Anki in Safe Mode

   • Restart your computer if needed
   • Hold down the Shift key while starting Anki to enter Safe Mode

3. Update the AnkiHub Add-on

   • In Safe Mode, go to Tools → Add-ons → Check for Updates
   • This should update the AnkiHub add-on to the latest version

4. Restart Anki Normally

   • Close Anki and restart it without holding Shift
   • The agreement popup should now work properly

If these steps don’t work, you might need to try a complete reinstall of the AnkiHub add-on:

1. Backup your collection
2. Delete the AnkiHub add-on
3. Reinstall it from AnkiWeb (code: 1322529746)

For more detailed guidance, you can follow the tutorial here: How to update the AnkiHub Add-on

Let me know if you need any further assistance with these steps!

[Brian_BH]

Hello,

I would be happy to help.

I’m not sure, unfortunately, that I see a pop-up in the message you shared. Perhaps you can include that?

But, absent that I can make a few educated guesses:

• Close Anki.
• Start Anki while pressing the Shift key (this will load Anki in Safe Mode).
• Go to your top menu bar: Anki - About Anki and check your version number. If it’s anything but 25.02, you’ll want to update (https://apps.ankiweb.net/)
• Once you’ve updated, load again in Safe Mode, go to your top menu bar: Tools - Add-ons - Check for Updates. Update all of your add-ons.
• Restart Anki normally

From there you should be able to fill out the form if I’ve imagined the correct one

Give those things a shot and let me know how you fare, and we can go from there.

[lattelover1998]

[lattelover1998]

I tried to the steps above and I am still stuck at this. I can’t seem to access the Tools or add-ons

[Brian_BH]

@lattelover1998

I tried to the steps above and I am still stuck at this

@Brian_BH

• Close Anki.
• Start Anki while pressing the Shift key (this will load Anki in Safe Mode).

From the image you shared, it looks like you haven’t started in Safe Mode. I would give that a shot

[lattelover1998]

I ended up existing and relogging into my AnkiHub account and that worked!
Thanks for your help!