Ankihub membership for media sync

🙋 Support
1

Anki is saying I don’t have an active memebership even though ankihub says I do. I reapplied for scholarship last week. I cannot sync my subscribed decks on ankihub to anki.

2
Thinking

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This usually happens when AnkiHub and your local Anki client are out of sync regarding your account status, or when you’re logged into the wrong account in one of them.

Try these steps in order:

  1. Confirm the account in AnkiHub

    • Go to app.ankihub.net and check:
      • You’re logged into the same email/username you use in Anki.
      • Under your profile / billing you see an active membership or scholarship (not expired).

  2. Check the account in Anki (AnkiHub add-on)

    • In Anki, go to Tools → Add-ons → AnkiHub → Config (or AnkiHub menu → Account).
    • Log out of AnkiHub inside Anki.
    • Fully restart Anki.
    • Log back in to AnkiHub from Anki with the exact same account as on the website.
    • Then try AnkiHub → Sync again.

  3. Force refresh membership status

    • In Anki, after logging back in, wait ~30–60 seconds.
    • Then try syncing AnkiHub again and see if the membership warning still appears.

  4. Scholarship timing

    • You mentioned you reapplied last week. It’s possible:
      • The new scholarship hasn’t been approved/activated yet, or
      • Your previous scholarship expired, and there is a gap until the new one is processed.
    • If that’s the case, the website might show your application, but not an active plan yet, which would prevent media sync.

  5. If it’s still not working

    • Please reply here with:
      • A screenshot (or exact wording) of:
        • The error in Anki (“no active membership…”).
        • Your AnkiHub billing/membership page (hiding personal info).
      • Which OS you’re on (Windows/Mac/Linux) and your Anki version.
    • Also, you can open a ticket at AnkiHub support if you suspect a billing/scholarship activation issue.

Once we know whether your scholarship is actually marked as “active” on the AnkiHub website and that the accounts match, we can narrow this down further.

3

Hello,

I would be happy to help. :slight_smile:

It may be worth noting that Anki itself does not have a membership, just for clarity’s sake

From there, at least with the username from which you are contacting us I don’t show that you have a currently active membership tier. That might be something to double-check first, at least

4

I am on a mac with anki version 25.09. the above steps only produced the ntofication about the membership.

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5

Yep, that looks to be accurate.

You appear to be on the Free plan, which does not confer access to most of the decks on AnkiHub

If you’re interested in other membership tiers, more information on the various options can be found here: Sign In

Please let me know if that answers your question, and if there’s anything else I can help with. :slight_smile:

6

is there any way to get an update on my scholarship application?

7

I’m sorry to report that the scholarship program was recently paused, unfortunately

If you’re looking to apply for an AnkiHub scholarship, or checking up on an existing application, please see the following link: When will my scholarship be approved?

If you have any further questions, please feel free to reach out or follow up and happy to be of help however we can :mending_heart: