I’ll help you troubleshoot your media syncing issue with AnkiHub. Let me search for some relevant information that might help address this problem.
Search
Found 4 results for 'tags:official ankihub media sync'
Read topic
Reading: Why is my deck missing images?
Read topic
Reading: 📸 Importing/Exporting Media
Read topic
Reading: 🙋 Getting Help
Based on what you’re describing, it sounds like you’re experiencing a media synchronization issue with AnkiHub. This is a fairly common situation, and there are a few steps we can take to troubleshoot:
Check Your Media Sync Status
First, check the current status of your media sync:
- Open Anki on your computer
- Go to the AnkiHub add-on section
- Check what the media sync status says:
- If it says “Downloading” - this means media is still being transferred (this can take up to 60 minutes depending on your internet connection)
- If it says “Idle” - this typically means the sync is complete
Since you mentioned the media is visible on the AnkiHub website but not in your app, and the status shows “Idle”, we need to try some troubleshooting steps.
Try These Solutions
1. Reset Local Changes
This often resolves media sync issues:
- Go to Browse in Anki
- Click on the AnkiHub add-on tab at the top
- Select “Reset all local changes”
- Choose the deck that’s missing media
2. Manual Media Import
If the reset doesn’t work, you can try manually importing the media:
- Go to the AnkiHub add-on in your menu bar
- Click on “Import media”
- Choose the appropriate source for your media
3. Verify Anki Sync
Make sure your Anki is fully synced with AnkiWeb, as this can sometimes affect media synchronization.
If these steps don’t resolve your issue, please provide more details about:
- Which specific deck you’re using
- Which version of Anki you’re running
- Any error messages you may have seen
For more detailed guidance, you can check our documentation on media importing and exporting and troubleshooting missing images.