Hello, my AnkiHub has not been syncing with my subscribed decks (Anking Overhaul for Step 1 and 2) since I first subscribed. Tried unsubscribing/resubscribing and reinstalled the add-on once. I try to manually sync every day but I get the “AnkiHub: No New Updates” message every time.
I am not making new cards or trying to upload anything.
Here is my upload log: ankihub_addon_logs_0878d_1676306412.log
Thanks!
@catherinetrad , you are not subscribed to the official deck. You are subscribed to a private copy of the deck by a user who I don’t think is affiliated with the official AnKing team. That deck has 0 updates. I recommend unsubscribing from that deck (Sign In) in both the web app and add-on, and subscribing to the official deck (Sign In).
Hi, unfortunately I am facing the exactly same problem. But I believe that I have subscribed to the official deck. The number of cards Anking overhaul for Step 1 & 2 is showing to me is only 353. Could you help me, please?
You are subscribed to the correct deck. You likely have all the cards, but may have another deck such as Lightyear which redirected all of the AnKing cards upon import. If that is true then those other premade decks borrow a lot of AnKing cards, which will cause that issue. You can:
Thank you so much for your help, the problem was solved!!
What’s your AnkiHub username?
Have you had this issue at all today? I’ve pushed some more suggestions just now. If so, can you try unsubscribing and resubscribing to the deck from the Anki app and see if this still persists? If it does, I’ll need to have a developer take a look.
I am also having trouble, my Anking Overhaul for Step 1 and 2 is not downloading completely. I have 128 cards so far. I have tried forcing a sync and do not have any other decks on my ankiweb.
I am also subscribed to another deck (Brands) and that deck is not syncing at all
Try this:
Please try resetting your local changes. To do this:
Go to browse in your Anki → at the top click on ankihub addon tab → press reset all local changes
This will restore everything to what AnkiHub has unless you have specifically protected those fields
Also when prompted, make sure to click upload to ankiweb
That seemed to work, thank you!
I have 35,138 cards in the deck. Is that the correct amount of cards?
Yes!
I am having a similar issue. I can’t get the Anking step deck to install. I have the Ankihub add-on installed and am subscribed to the deck on ankihub, however when I press sync it says there are no new updates and that the sync is complete.
Hello,
Can you go to browse → tags → check if you can see #AK_Step1_V12?
I’m having the same issue, and my tags are empty 
Please try resetting your local changes. To do this:
Go to browse in your Anki → at the top click on the ankihub addon tab → press reset all local changes
This will restore everything to what AnkiHub has unless you have specifically protected those fields
Didn’t work because “You don’t have any AnkiHub decks configured yet”
Can you confirm you have done the following?
You have downloaded the ankihub addon and signed in
You have subscribed to the deck you want
You have clicked sync in Anki and clicked install
You clicked upload to ankiweb if prompted in Anki
Can you take a screenshot of your Anki screen main page if possible?
I was able to install, but unfortunately i hadn’t seen that you suggested uploading so i had clicked download.
You should have all the cards now, you can check by going to browse → tags → #AK_Step1_V12
Let me know how many cards you have
