Hi all. As of yesterday I cannot use all of my anki subscription features and it’s asking me to subscribe. I have tried re-subscribing but it says I’m already subscribed. Please help and thank you for any of it! I am in the middle of finals so this is very inconvenient for me
I can’t help, unfortunately (I don’t work for anki/ankihub).
However, I am having a similar problem. I even resubscribed yesterday after receiving the message and temporarily resolved this problem. This morning I woke up to it again though. Mine says upon trying to sync:
Please subscribe to the deck “Deck name”
on the AnkiHub website to be able to sync.
@pokaitochip , there is no payment information associated with AnkiHub username pokaitochip or the associated email address (check your settings on Sign In to see the email address).
Therefore, I suspect you may have more than one AnkiHub account and that you are currently logged into an account that does not have a membership. Is there another username or email address you may have used to create an AnkiHub account? If so, let us know and we can look into it further.
@knewsome11@LiamArnold@Aaron@medstudent123, we found a bug that resulted in the accidental deactivation of memberships for those who purchased AnkiHub at the special presale pricing. We are working on a fix for this right now and will resolve it shortly. Apologies for the inconvenience! Thanks for the early morning sleuthing session, @heitorado ! And thanks for the ping, @Ahmed !