Subscription Not Recognized, Can't Sync V11-->V12

[mcqoggl]

I can confirm that I have created my AnkiHub account and signed in on the Ankiweb desktop app. I have paid Ankihub (and been charged) and subscribed to the Step 1 Step 2 deck. My plan is/was to upgrade from v11 to v12, but I’ve had a lot of trouble with doing this and no other question threads seem to resolve my problem.

When I try to click “sync” in the Anki desktop app, a popup appears and states “The action you are trying to perform requires an active membership. Unlock a membership here: Ankihub Plans. Or if you prefer, reach out for support at our Ankihub Community.”

As someone who has a membership already, please advise how I should proceed.

[mcqoggl]

[Ahmed7]

Hello,

What is the email you used to purchase the subscription?

Was it through Stripe, PayPal, or scholarship?

[mcqoggl]

I will message privately for my email. I paid via card through Stripe I believe?

[deepleswar]

The same is happening for me now, I paid via Stripe 2 weeks ago and was working fine until today when it randomly started showing me this pop-up.

[tramontane]

Hello. The same thing is happening to me as well. I just purchased the Core membership and it still will not sync. Please advise. Thank you!

[nfrappa]

Mine has been working fine for the past 3 weeks, but now I’m getting “The action you are trying to perform requires an active membership” when I try to synch, even though I purchased a year and it was working just fine until right now

[nharrison]

I am having this issue too…

[Ahmed7]

Hi everyone,

The devs have been notified and are currently investigating this issue.

We will update you in due time. Thank you for your patience!

[Ahmed7]

Can you try again now? It should work!

[mcqoggl]

Mine still does not work.

[Ahmed7]

Your subscription is AnKing VIP, which is separate from AnkiHub