AnKing deck not syncing – deck shows 0 cards (0/0) on AnkiWeb and sync times out

🙋 Support
4

Hello,

Please make sure you did all of these steps:

  1. Make sure you have an active membership: Sign In
  2. Install the Ankihub addon: Install Ankihub Addon (New User)
  3. Subscribe to and install a deck: Subscribe/Install Step Deck (New User)
  4. Reset local changes: How to Reset Local Changes
  5. Start using the deck: How to Get Started Studying

Please note that your AnkiHub account is different from your AnkiWeb account.
Visit the two websites below to make sure you have the correct login credentials for each:

AnkiWeb is the cloud backup service for Anki itself, while AnkiHub is the service used to download your deck and keep it up to date.

Let me know if this helps you. :blush: