“AnKing Step Deck not linking to AnkiHub on Anki 25.09.2 (no AnkiHub options on deck)”

🙋 Support
10

Thanks for the screenshots—that helps.

At this point:

  • You’re on an official Anki build (good),
  • You’re logged into AnkiHub and subscribed to AnKing Step Deck,
  • But you’re still missing cards/images and don’t see the expected AnkiHub behavior on the deck.

The next useful step is to force your local AnKing Step Deck to exactly match AnkiHub’s version. That also tells us whether the deck is actually linked correctly.

1. Confirm the deck is in Deck Management

In Anki:

  1. Go to AnkiHub → Deck Management.
  2. Under Subscribed AnkiHub Decks, click AnKing Step Deck.
  3. Confirm:
    • It shows as Subscribed (no error banner).
    • “New cards are saved to: AnKing Step Deck” (or similar).

If it doesn’t list exactly the deck you’re studying, let me know what you see there.

2. Reset local changes for AnKing Step Deck

Please follow this guide carefully:
:backhand_index_pointing_right: https://community.ankihub.net/t/how-to-reset-local-changes/280708

For AnKing Step Deck, in short:

  1. In Deck Management, select AnKing Step Deck.
  2. Click Deck Options → Reset Local Changes.
  3. Confirm the warnings (this will overwrite local content of that deck with what’s on AnkiHub, but keeps your scheduling/review history).
  4. When prompted, run “Sync with AnkiHub” and then the regular Anki sync.

After this finishes:

  • Search in the browser for the card you mentioned, e.g. neuromyelitis optica.
  • Check if the images now appear on that card.

3. If you’re still missing cards or images

Please reply with:

  1. A screenshot of AnkiHub → Deck Management → AnKing Step Deck (full panel).
  2. A screenshot of:
    • Your deck list showing the exact name and hierarchy of AnKing Step Deck.
    • The right‑click menu on that deck.
  3. In the Browser:
    • Search neuromyelitis optica.
    • Open one of the notes that should have an image.
    • Screenshot the Fields and the card preview.

That will let us see if:

  • The local deck is maybe a different AnKing version that isn’t actually connected, or
  • Media just hasn’t downloaded correctly, or
  • There’s a bug we need to escalate.

For now, the most important test is: does “Reset Local Changes” on AnKing Step Deck bring in the missing NMO card and its image?