Can’t log into AnkiHub add-on

[cardacct01]

It says my username is restricted. I’m not making an account. I’ve had this username for years. How do I log into the add on?

[AnkiHub_AI_bot]

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This is happening because the AnkiHub add‑on uses your AnkiHub web account, and right now the site is asking you to complete your profile—including choosing a username that meets the current rules. Some older usernames that were fine years ago are now blocked by newer restrictions (reserved words, formatting, or length).

You’re not creating a second account; you just need to finish the profile setup for your existing one.

Try this:

1. Open AnkiHub in your browser (same email you’ve always used)

   • Go to: https://ankihub.net
   • Click Log in (not Sign up).
   • Use the same login method you normally use (email, Google, Apple, etc.).

2. Complete the profile form

   • If it says your current username is restricted:
     • Try a small variation, e.g. ankiacct01_, ankiacct01-1, or similar.
     • Avoid special words (like “admin”, “support”, etc.), leading/trailing spaces, and unusual symbols.
   • Save/continue until it lets you into your account normally.

3. Then log in via the Anki add‑on

   • In Anki: Tools → Add-ons → AnkiHub → Config → Log in (or the AnkiHub sidebar login).
   • Use the same login method as on the web (same email/provider).

If you’ve already logged in on the web and it still forces you to that “Complete your profile” page every time, or you cannot find any username that works, please:

• Confirm:
  • The email you’re using for AnkiHub.
  • Whether you’re logging in with email/password vs Google/Apple.
• Upload a full screenshot of the error message and the field showing the red “username is restricted” text (hide any private info like email if you prefer).

With that, the AnkiHub team can check your specific account and, if needed, manually adjust the username so you can log in from the add‑on.

[Brian_BH]

Hello,

I would be happy to help.

Just to make sure: it appears that you’re contacting us from the username ‘cardacct01’ which has an active account. I don’t actually show a username of ‘ankiacct01’ as existing, currently

Just making sure we’re not missing anything obvious at the outset.

[cardacct01]

I was able to change my name from ankiacct01 to cardacct01 and log in. Thank you.