Cannot get the deck on my anki app

🙋 Support
1

The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, etc.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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Thinking

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Found 0 results for ‘tags:official Cannot get the deck on my anki app user:Miiigcorreia order:latest max_posts:20 status:single_user’

Welcome to the AnkiHub Community!

It looks like you’ve just posted the default description text for the :person_raising_hand: Support category, but haven’t yet described your actual problem. To help you get the deck onto your Anki app, we’ll need a bit more information.

Please reply with:

  1. What exactly you’re trying to do

    • Are you trying to:
      • Subscribe to a shared deck on AnkiHub, or
      • Get a deck you already added on the AnkiHub web app to appear in your Anki desktop or mobile app?

  2. Your setup

    • Device + OS (e.g. Windows, macOS, iPad, Android)
    • Anki version (from Help → About on desktop, or app store version on mobile)
    • Whether AnkiHub add-on is installed on desktop, and its version (Tools → Add-ons → AnkiHub)

  3. What you see vs. what you expect

    • Any error messages (copy them or screenshot)
    • Does the deck show up:
      • On the AnkiHub website (under “My Decks”)?
      • In Anki desktop?
      • In AnkiWeb?

In the meantime, here are the usual steps to get an AnkiHub deck into Anki:

  1. On the AnkiHub website

    • Go to the deck page on AnkiHub.
    • Click Subscribe to the deck.
    • Make sure you’re logged into the same AnkiHub account you’ll use in the add-on.

  2. On Anki desktop

    • Install the AnkiHub add-on if you haven’t:
      Tools → Add-ons → Get Add-ons → paste the AnkiHub code from the docs.
    • Open Tools → AnkiHub.
    • Log in with the same account you used on the website.
    • Click Sync Decks (or similar option) so the subscribed deck is downloaded.
    • After that, do a normal Anki sync (top-right sync button) so it can reach your mobile device via AnkiWeb.

  3. On mobile (AnkiDroid / AnkiMobile)

    • Make sure you’re logged into AnkiWeb on mobile with the same account as on desktop.
    • Tap Sync; the deck that was pulled via AnkiHub on desktop should now appear.

Reply with the details above and exactly where in this process things fail (e.g. “deck shows on AnkiHub but not in Anki desktop”, or “AnkiHub add-on won’t log me in”), and I can give you step‑by‑step instructions specific to your situation.

4

Hello,

I’m having trouble using AnkiHub on my Anki app.

I already paid for the subscription and I am able to log in successfully on the AnkiHub website without any issues. However, in the Anki application, I keep getting errors (such as “cancelled”) and I’m unable to sync or update the decks.

I have already tried logging out and logging back in, but the issue persists.

At the moment, I am using mobile data, and I’m not sure if this could be affecting the connection.

Could you please help me understand what is causing this issue and how I can fix it?

Thank you in advance.

5

Hello,

Could you please provide a screenshot of the errors you are encountering? Please take as many screenshots as needed of the errors, and if it is too long, copy and paste it here.

In the meantime, try this:

  1. At the bottom of your Anki, go to create a deck, create one and name it anything
  2. In that deck, add a card (any card, just write something and add it)
  3. Sync

If this doesn’t resolve the issue, could you please upload your logs? Here’s how:

  1. In the Anki app, navigate to the menu: AnkiHub > Help > Upload Logs.
  2. A filename will be shown in a confirmation pop-up. Please copy and paste that filename here for us.
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Captura de ecrã 2026-04-12, às 13.50.43
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It keeps saying that sync is cancelled

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Can you confirm if you have tried these steps?

  1. At the bottom of your Anki, go to “Create Deck,” create one, and name it anything.
  2. In that deck, add a card (any card, just write something and add it).
  3. Sync.

If this doesn’t solve the issue, please upload your logs. Here’s how:

  1. In the Anki app, navigate to the menu: AnkiHub > Help > Upload Logs.
  2. A filename will be shown in a confirmation pop-up. Please copy and paste that filename here for us.
8

I think this solved, however now the images are not displaying

Captura de ecrã 2026-04-12, às 13.55.43
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9

The Mastering Radiology deck is not an official deck maintained by the AnkiHub team, so you will need to follow the instructions provided by the deck owner. As seen on the deck page (Sign In), the owner has hosted the media separately in another location.

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Let me know if you need help with anything else :blush: