I followed the advice on several cancellation topics, for example How do I cancel my AnkiHub membership?
All of the steps took me to the Stripe billing page where there is no option to cancel your subscription. It just tells me Iβm going to be billed $66 dollars next cycle.
How do I actually cancel my subscription.
Ahmed7
August 27, 2024, 5:20pm
3
Hello,
Your subscription will cancel on August 20, 2025.
Let us know if you need anything else!
I am also having this same issue. I only remember signing up for one month but it looks like I am getting charged each month for my subscription so I am worried that it wonβt just automatically end.
1 Like
Ahmed7
August 28, 2024, 11:35am
5
Hello,
I have canceled your subscription
Let us know if you need anything else!
I am also having the same problem and am not able to cancel on the stripe billing page. There is not even an option to cancel or change my membership?
1 Like
Ahmed7
August 29, 2024, 9:41am
7
Hello,
I have cancelled your subscription.
We currently have a bug with our payment processor preventing cancellations so they will have to be done manually through the support team.
Let us know if you need anything else!
Ahmed7
Split this topic
August 30, 2024, 8:38am
8
A post was split to a new topic: Payment Issue
Iβm also having the same issue about cancelling my sub and was just renewed/charged today.
If you wouldnβt mind cancelling, thank you!
1 Like
Hello I would like to cancel mine as well. Been having the same issue.
1 Like
Ahmed7
Split this topic
August 30, 2024, 8:41am
11
A post was split to a new topic: Subscription Cancellation
Hello I cannot cancel my subscription as well. Request cancellation as will renew soon.
Ahmed7
August 30, 2024, 8:39am
13
@kathryn.roy
I have canceled your subscription and initiated a refund. Please note it may take a few days for the funds to appear in your account.
Let us know if you need anything else!
Ahmed7
August 30, 2024, 8:40am
14
@dadels97 your subscription has been canceled
Ahmed7
August 30, 2024, 8:42am
15
@happy7mariah your subscription has been canceled.
Let us know if you need anything else!
Hello, I want to cancel my subscription as well. Would you please cancel mine? Thank you
Hi! May you please cancel mine as well! Thank you!
Ahmed7
August 31, 2024, 1:25pm
18
Hello @ekocucu
Your subscription has been canceled. I also initiated a refund. Please note it may take a few days for the funds to appear in your account.
Ahmed7
August 31, 2024, 1:26pm
19
@jack_sparrow Iβve canceled your subscription. Let us know if you need anything else!
Hi, can you cancel my subscription too? Thankyou
Hi, could you please cancel my subscriptions? I have the same issue with my monthly plan. Cannot cancel ankihub subscription even though I follow the steps >settings > Manage subscription and payments (there is no option to cancel).