Confused with anki hub V12 missing images

🐛 Bug
5

Let’s try to do this one thing at a time and only on your laptop so you can understand what’s happening. On mobile, the missing images may be because you didn’t give Anki enough time to upload everything to AnkiWeb, or you didn’t give AnkiMobile enough time to download everything from AnkiWeb. The process of uploading and downloading to sync between devices can take quite a while because of the upload process involved.

Just for reference, AnkiHub is what we were talking about when downloading Deck on your laptop through the AnkiHub add-on, whereas AnkiWeb is just a service from Anki that lets you sync between devices.

Let’s first focus on the AnKing Step deck because it’s an official AnkiHub deck. I have more options for troubleshooting it. Since you mentioned you deleted the Pepper deck, let’s focus solely on the AnKing Step deck so things don’t get confusing.

  1. The “Extra” sections should have images. That’s what we’re going to troubleshoot.
  2. Having content in the Lecture Notes, Missed Questions, or First Aid fields is due to your previous deck, and I don’t know exactly what you had there. The current version of the AnKing Step deck doesn’t download anything into those fields.
  3. The “Sketchy” section should have images.
  4. As I mentioned, if you check media in Anki and it shows a lot of files, that doesn’t necessarily mean you are missing media for the decks you currently have.

After you download V12, it gets merged with your V11 because they share a lot of cards in common. You keep all the cards you already had because AnkiHub doesn’t delete anything, but you download the new cards, and the cards that both versions share just get updated.

Here’s what I recommend we do to resolve your issues:

  • I recommend you properly transition from V11 to V12 so you can get rid of all the outdated V11 cards that aren’t present in V12. After that, you will only have the cards pertaining to the current V12 version.
    If you don’t want to do that, that’s completely fine. If you do want to, follow these tutorials:
  1. How to move cards from your old V11 deck to a new deck
  2. How to Delete old v11 Cards
  3. How to remove V11 tags when upgrading from V12
  • If you completed the last step, things should be more organized now.
    Now we need to troubleshoot your missing images. I need you to go to your laptop, make sure the media sync shows “idle,” reset your local changes, and wait for everything to finish. Then, please check if you still have broken image icons in the Extra or Sketchy fields.
    Keep in mind that if you didn’t do the previous cleanup step, you may encounter V11-only cards that don’t currently sync with AnkiHub. We don’t have control over those cards, and they might have missing images because they are no longer part of the deck.