Core membership not activating

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Reading: 🧑‍💻 How do I use the AnKing Step Deck?

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Reading: 🤝 Subscribing to a Deck

Hi there! I’m sorry to hear you’re having trouble with your AnkiHub Core membership activation. This is a known issue that some users have experienced. Let me help you troubleshoot this.

Possible Solutions

  1. Verify your membership status:

    • Make sure you’re logged into the correct account on the AnkiHub web app
    • Check your membership status by going to Settings > Membership Portal

  2. Sync your AnkiHub add-on:

    • In Anki, click on the “AnkiHub” menu at the top
    • Make sure you’re logged in with the same account you used to purchase the membership
    • Try clicking “Sync” in Anki to refresh your membership status

  3. Clear cache and restart:

    • Close and restart Anki completely
    • Log out of AnkiHub in both the web app and add-on, then log back in
    • Try subscribing to the Step deck again

If Issues Persist

If the above steps don’t resolve your issue, you should contact AnkiHub support directly:

  • Email support@ankihub.net
  • Include details about:
    • When you purchased your membership
    • The email address associated with your account
    • Any error messages you’re receiving

The AnkiHub team is very responsive and should be able to resolve your membership activation issue quickly.

For reference, subscribing to the Step deck should involve:

  1. Creating an AnkiHub account
  2. Purchasing a Core membership
  3. Installing the AnkiHub add-on
  4. Subscribing to the Step deck on the explore page
  5. Syncing in Anki to download the deck

I hope this helps resolve your issue! Let us know if you need further assistance.