Doesn't allow me to accept the terms and conditions

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1

Hey! I am currently on version 24.11 as this the lastest update I could do with my mac version being 10.15. I am trying to sync with ankihub which I have access to, but it won’t allow me to unless I accept the terms and conditions, but the terms and conditions are not clickable. What should I do?

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I’ll help you with this issue regarding accepting terms and conditions for AnkiHub. Let me search for relevant information that might help solve this problem.

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Hi Janaeissa77,

I see you’re having trouble accepting the terms and conditions in the AnkiHub add-on. This appears to be an interface issue with your specific version of Anki (24.11) running on macOS 10.15.

Possible solutions:

  1. Try keyboard navigation: Instead of clicking, try pressing the Tab key to navigate to the checkbox and then press Space to select it.

  2. Update your Anki add-on: Make sure you have the latest version of the AnkiHub add-on, as older versions might have compatibility issues.

  3. Alternative browser: Try opening Anki on a different browser if you’re using the web version.

  4. Clear cache: Close Anki completely, then reopen it and try again.

  5. Contact support: If none of the above solutions work, please email the AnkiHub team directly at support@ankihub.net with your screenshot and details about your system.

It appears this might be a UI compatibility issue with your specific macOS version. The AnkiHub team would be best positioned to help you with this specific interface problem.

Would you be able to try any of these solutions and let us know if they work for you?

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tried option 1,2 and they didn’t work. I am not using the web version, using mac. I did option 4, also didn’t work.

4

Hello,

I would be happy to help. :slight_smile:

It looks like you may have sent in more than one message, with different usernames, so I just want to make sure I know which account it is with which we can be of help

If you don’t mind clarifying for me the username and/or email address for the account about which you’re inquiring it should make it a bit easier on our end hopefully help out and get you squared away. :mending_heart:

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hey Brian! username is janaeissa77 and email is janatamereissa2@gmail.com

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Gotcha, thanks for that. :slight_smile:

If you are at all able, I would recommend updating your Anki as eventually older versions will no longer be supported and/or will almost certainly run into issues with operating various add-ons (including the AnkiHub add-on).

In the meantime, though, see if you can’t do the following:

  • Log into ankihub.net
  • Click ‘settings’ at the top bar of your screen.
  • Scroll down to ‘study preferences’. If you haven’t already filled that out, go ahead and do that. If you have filled that out, go ahead and set it once more just to trigger the completion again.

Then, restart Anki and please let me know if you’re squared away. :mending_heart:

9

Hey Brian! To be very honest I tried my luck for the last time and clicked sync and the pop up didn’t show and it synced to ankihub!! I am not sure how that happened but i am so glad it did. Thank you so much for your help. All the best!

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