Error

[taiyolarson]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [community.ankihub.net/docs)
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

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Thanks for posting and welcome to the Support category!

Right now your post only contains the template text. To help you with your issue, we’ll need some details about the actual error you’re seeing.

Please reply with:

1. A description of what you were doing when the error occurred

   • For example: syncing with AnkiHub, updating the AnKing Step Deck, importing, etc.

2. The exact error message

   • Copy‑paste the text of the error, or
   • Even better: attach a screenshot of the error popup.

3. Your setup

   • Anki version (e.g., 23.12)
   • AnkiHub add‑on version (Anki → Tools → Add-ons → AnkiHub → View Files → manifest.json or the version shown in the add-on list)
   • Operating system (Windows / macOS / Linux)

4. What you’ve already tried (if anything)

   • Restart Anki, disabled other add‑ons, reinstalled AnkiHub, etc.

Once you share that info (especially the error text or screenshot), I can help you narrow down whether it’s an issue with:

• the AnkiHub add‑on,
• the AnKing Step Deck (AnKingMed), or
• something in your Anki setup, and suggest next troubleshooting steps.

[MarcosZan]

Hello,

Could you please provide more information about the error you’re facing?