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Reading: How to Cancel Ankihub Account
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Reading: How can I downgrade from the Premium to the Core subscription?
Hi there! I understand you’re having issues with your AnkiHub subscription and need help canceling it and removing your payment method. Based on the screenshot you shared, it appears there might be a discrepancy with your subscription status showing as renewed despite the payment not going through.
Here’s how you can cancel your subscription:
- Go to app.ankihub.net
- Click on the Settings button at the top of the page
- Scroll down to the Billing and Plans section
- Look for the Membership Portal or Manage Payment Method button
- From there, you should be able to cancel your subscription
If you cannot see the Settings button or access the portal, you can try using this direct link to the Stripe billing portal: https://billing.stripe.com/p/login/5kAeVS4DY4Uu5FebII
Alternatively, you can use this tutorial link which provides step-by-step instructions with visuals: How to Cancel Account
Since you’ve already contacted support but haven’t received a response yet, I recommend giving them a little more time to address your specific situation, especially regarding the discrepancy showing your subscription as renewed despite the payment not going through.
If you continue to have trouble accessing these options or don’t get a response from support soon, please let us know, and we can provide further assistance.