I can't download the anking deck even though I am subscribed to it on ankihub. please advise

🙋 Support
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please advise.

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Hello!

Have you done the following?

  1. Downloaded the ankihub addon
  2. Logged in
  3. Clicked sync
  4. Clicked upload to ankiweb when prompted

If you have done all of those steps but still don’t see the deck, try this:

Please try resetting your local changes. To do this:

Go to browse in your Anki → at the top click on ankihub addon tab → press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields

If you can see the deck but it has 0 cards, see this: Why does my AnKing Step Deck have 0 cards?

If you are still experiencing issues, can you take a screenshot of your Anki so we can further diagnose the issue? Are you upgrading from V11?

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