I just paid 110$ and cannot access anking can you help please

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I’ll help you with your issue regarding access to the AnKing deck after payment. Let me search for some relevant information that might help with this situation.

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Reading: Does the AnKing Step Deck cost money?

Hi Van001,

Sorry to hear you’re having trouble accessing the AnKing deck after making a payment. Let’s help you troubleshoot this issue.

Based on what you’ve described, it sounds like you’ve paid for AnkiHub access but aren’t seeing the AnKing deck. Here are some steps you can take:

  1. Verify your account activation:
    Make sure you’ve completed the full registration process and that your AnkiHub account is properly activated.

  2. Check your billing status:
    Visit the billing portal at https://app.ankihub.net/memberships/customer-portal/ to confirm your payment was processed successfully.

  3. Subscribe to the deck:

    • Even after paying for AnkiHub access, you’ll need to specifically subscribe to the AnKing deck
    • Go to the AnkiHub explore page
    • Find the AnKing deck and click “Subscribe to Deck”

  4. Install the AnkiHub add-on:

    • Make sure you have the AnkiHub add-on installed in Anki
    • Once subscribed to the deck, you’ll need to sync through the add-on

If you’ve followed these steps and still can’t access the deck, please provide more specific details about:

  • Which step in the process you’re having trouble with
  • Any error messages you’re seeing
  • Whether you can access your AnkiHub account but not the deck, or if you can’t access your account at all

For additional support, you can also contact the AnkiHub team directly through the billing portal or by visiting their scholarship page if the cost is a concern.

3

Hello,

I would be happy to help. :-)​

Can you share a bit more detail about the specific difficulties you’re running into?

The more context you can share the easier it may be to be of help. Screenshots are ideal, if you can, just so I can see what you’re seeing

From there, you’ll want to make sure that you’ve taken care of all the necessary setup steps, in order to be able to access decks on AnkiHub. From within this same window, you should be able to click on ‘Tasks’ here and there are step-by-step instructions, with tutorials, for everything in order to get squared away:

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Please let me know if that answers your question, and if there’s anything else I can help with. :slight_smile: