Image missing error after updating to v12

[yazzi15]

Hello! I was using an old version of the Anki app with the AnKing v11 deck, a couple days ago I updated the app to the latest version and subscribed to the v12 deck. But now as I was going through some cards the images are gone, there is only a blue box with a question mark, and at the bottom I get the error message attached in the picture below. How can I fix it?

[AnkiHub_AI_bot]

Thinking

Search
Found 0 results for ‘tags:official image missing error after updating to v12 blue box question mark AnKing v12 category: Support order:latest max_posts:20 status:open’

This usually happens when:

1. You have the v12 note types/templates but
2. The media for those fields wasn’t fully downloaded (or is still the old v11 media).

The blue box with a question mark and the “An image is missing: <random‑looking .webp file>” message means Anki can’t find that file in your collection’s media folder.

Try these steps in order:

---

1. Make sure v12 is fully downloaded from AnkiHub

On desktop Anki (not mobile):

1. Update to the latest stable Anki version (2.1.65+ recommended).
2. Make sure you have the AnkiHub add‑on updated (Tools → Add-ons → Check for Updates).
3. Go to AnkiHub → Manage Subscriptions → AnKing v12 and click:
   • “Download deck” if you haven’t yet, or
   • “Update now” if you see that instead.
4. Let it finish completely (this can take a while if media is large).

Then Sync, and on your phone tap the sync button and let it pull everything.

---

2. Force a media resync

On desktop:

1. Sync first so everything is up to date.
2. Go to Tools → Check Media.
   • If it says files are missing, click “Check database” and then sync again.
3. Optionally, do Tools → Preferences → Network → “On next sync, force full upload”, sync, then on your phone choose “Download from AnkiWeb” to get a clean copy including media.

---

3. Confirm the issue isn’t old v11 cards

Some older v11 cards may point to old image names that don’t exist in v12.

• Open one of the problem cards on desktop → Cards… and see if the image field references a file name that isn’t present under Tools → Check Media.
• If the card is from an old v11 deck copy, consider:
  • Suspending/deleting that old deck copy, and
  • Using only the AnkiHub‑synced v12 deck.

---

If you can, please add a reply with:

• Whether you’re using Anki desktop (Windows/Mac) and iOS or Android.
• A screenshot of Tools → Check Media results from desktop.

With that info we can narrow down whether it’s an incomplete v12 download, a sync issue, or leftover v11 media references.

[MarcosZan]

Hello,

Does this happen only on mobile? Here is what is probably happening:

1. You first download the deck on your computer through AnkiHub. Images can take some time to download depending on your internet connection.
2. If you want to use the deck on other devices, you must sync with your Anki/AnkiWeb account to upload them to AnkiWeb. This part can take a long time; if you don’t wait for Anki to finish syncing everything, you won’t see the images on mobile.
3. On your mobile device, you then sync with your Anki/AnkiWeb account to download everything. This is another step that can take a while.

Please check if the images appear on your computer first. If they do, click Sync and wait until the process is completely finished. Then, click Sync on your mobile device and wait for that to finish as well. Images can take a long time to sync the first time because there are so many of them.

[yazzi15]

The images do appear on my computer I just checked. I had synced everything supposedly the first time. But now I pressed the syncrhonize botton on my phone again and it has been loading from a while like in the picture, I will give it sometime and hopefully they’ll all fully sync thank you!