Invalid subscription to sync decks - but am signed up for the CORE subscription online?

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I’ll help you with this AnkiHub subscription issue. Let me search for some relevant information first.

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Hello William,

I can see you’re having trouble with an “invalid subscription” error when trying to sync your AnkiHub decks, despite having an active Core subscription. This is a common issue that can happen sometimes.

Possible Solutions

Based on what we know about AnkiHub subscriptions, here are some steps to resolve this:

  1. Check Login Credentials: Make sure you’re logged into the AnkiHub add-on using the same email address as your Core subscription.

  2. Subscription Verification: Sometimes there can be a delay or issue with the system recognizing your active subscription. As mentioned in our FAQ about subscriptions, if you have an active subscription but are receiving the “Become a member” notification, you should contact customer support.

  3. Sync with AnkiWeb First: Make sure your Anki is properly synced with AnkiWeb before attempting to sync with AnkiHub.

  4. Re-login to the Add-on: Try logging out of the AnkiHub add-on and logging back in.

  5. Restart Anki: Sometimes simply closing and reopening Anki can resolve sync issues.

Next Steps

If none of these steps work, I recommend:

  1. Contact our customer support team directly, as they can check your subscription status on the backend.

  2. When contacting support, include screenshots of the error (which you’ve already done, great!), your AnkiHub username/email, and confirmation of your Core subscription purchase.

The team should be able to help get your subscription properly recognized so you can sync your decks without any issues.

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Hello,

Try now, your subscription should be active

Let us know if you need anything else!

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