I’ll help you with this AnkiHub subscription issue. Let me search for some relevant information first.
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Reading: 🤝 Subscribing to a Deck
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Hello William,
I can see you’re having trouble with an “invalid subscription” error when trying to sync your AnkiHub decks, despite having an active Core subscription. This is a common issue that can happen sometimes.
Possible Solutions
Based on what we know about AnkiHub subscriptions, here are some steps to resolve this:
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Check Login Credentials: Make sure you’re logged into the AnkiHub add-on using the same email address as your Core subscription.
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Subscription Verification: Sometimes there can be a delay or issue with the system recognizing your active subscription. As mentioned in our FAQ about subscriptions, if you have an active subscription but are receiving the “Become a member” notification, you should contact customer support.
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Sync with AnkiWeb First: Make sure your Anki is properly synced with AnkiWeb before attempting to sync with AnkiHub.
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Re-login to the Add-on: Try logging out of the AnkiHub add-on and logging back in.
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Restart Anki: Sometimes simply closing and reopening Anki can resolve sync issues.
Next Steps
If none of these steps work, I recommend:
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Contact our customer support team directly, as they can check your subscription status on the backend.
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When contacting support, include screenshots of the error (which you’ve already done, great!), your AnkiHub username/email, and confirmation of your Core subscription purchase.
The team should be able to help get your subscription properly recognized so you can sync your decks without any issues.