Maintenance error with signing into AnkiHub within AnkiWeb

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Hello! I keep getting this error when I try to sign into AnkiHub via AnkiWeb. I know I have separate passwords for both and I am suscribed to the dermki deck already!

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I’ll help you with this AnkiHub login issue. Let me search the forum for similar problems or solutions related to maintenance errors when signing into AnkiHub.

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Maintenance Error with Signing into AnkiHub within AnkiWeb

Hello! I understand you’re experiencing a maintenance error when trying to sign into AnkiHub via AnkiWeb, even though you have separate passwords for both services and you’re subscribed to the Dermki deck.

Based on my search of the forum, I can provide you with some helpful information:

Potential Solutions

  1. Password Reset:
    This is often the simplest solution when experiencing login issues with AnkiHub. You can reset your AnkiHub password at this link.

  2. Separate Services:
    It’s important to note that AnkiWeb and AnkiHub are completely separate services. The error message you’re seeing about maintenance suggests there might be temporary issues with the AnkiHub service or how it’s connecting with AnkiWeb.

  3. Username Format:
    Make sure your AnkiHub username does not contain the “@” symbol, as this can cause login issues.

Next Steps

If you’ve already tried resetting your password and still can’t access your account, I recommend:

  1. Wait a bit and try again later, as the maintenance message suggests this could be a temporary issue
  2. Try accessing AnkiHub directly through app.ankihub.net instead of through AnkiWeb
  3. If the problem persists, contact the AnkiHub support team at support@ankihub.net

I can see that the Dermki deck is indeed available on AnkiHub and is one of the decks that has AI features enabled. Once you resolve the login issue, you should be able to access your subscription normally.

Let me know if you need any further assistance!