Media Files for First Aid will not Load

I do not udnerstand why the images do not load

We do not sync First Aid images, you must have a previous V11 deck with images and import it or have the media package. We do not provide this.

If you do have it, please follow the steps below:

If you want to see them, you have to go to ankihub → anking deck → manage protected data → make sure additional resources or first aid field does not have a check

Then go to browse in your anki → at the top click ankihub → reset all local changes

Then import media from your pre-existing V11 deck or media package