Media not syncing

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1

Hey,

some media files are not syncing even though they exist on AnkiHub in my deck “Anki Erlangen”. It’s about the cards that I just uploaded with the tag “Vorlesung_Erlangen::8.Semester::HNO”.
Resetting local changes did not help.
Example notes with missing media/not synchronizing:
noteid:1747059907029
noteid:1747060318396
noteid:1747060648996
noteid:1747060841010

I hope you can help me out.

2

I’ll help you with the media syncing issue for your “Anki Erlangen” deck. Let me search for some relevant information about media syncing problems in AnkiHub to better understand your situation.

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Found 4 results for 'tags:official media not syncing ankihub status:public'

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Reading: Why is my deck missing images?

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Reading: 📸 Importing/Exporting Media

Hi there! I understand you’re having issues with media files not syncing in your “Anki Erlangen” deck, specifically for cards with the tag “Vorlesung_Erlangen::8.Semester::HNO”. Let me help you troubleshoot this issue.

First, let’s check the media sync status:

  1. Open the AnkiHub add-on
  2. Check what the media sync status says:
    • If it says “Downloading” - the media is still being transferred
    • If it says “Idle” - the sync should be complete

If it shows “Idle” but you’re still missing media, let’s try these solutions:

Solution 1: Reset local changes (properly)

Since you mentioned resetting local changes didn’t help, make sure you’re doing it correctly:

  1. Go to Browse
  2. Select the affected notes (you can search for the tag “Vorlesung_Erlangen::8.Semester::HNO”)
  3. Click on the AnkiHub add-on tab at the top
  4. Click “Reset local changes”
  5. Make sure to select the correct deck (“Anki Erlangen”)

Solution 2: Check media files in Anki

  1. Go to Tools > Check Media
  2. This will generate a report of missing media files
  3. After running this check, sync again to see if Anki can download the missing files

Solution 3: Manual media import

If the automatic sync isn’t working, try manually importing the media:

  1. Navigate to the AnkiHub add-on in your menubar
  2. Click on “Import media”
  3. Choose the appropriate source for your media files

Additional checks:

  • Ensure you have a stable internet connection
  • Check if you have enough disk space available
  • Verify that the media files exist on the AnkiHub server

If you continue to have issues after trying these steps, please provide more details about:

  • What your media sync status shows
  • What happens when you try to manually import media
  • Whether the Check Media tool reports any missing files

Why is my deck missing images? has more detailed information about troubleshooting media syncing issues.

3

Hello,

Just so we can understand the issue properly, could you please clarify a few things for us?

  1. First, when you look at the deck on the AnkiHub website, are the images visible there?
  2. Next, could you tell us how the issue happened? For example:
    • Did you upload your own cards with images to AnkiHub, only to find the images had disappeared from your personal Anki collection afterward?
    • Or, are you downloading cards from other users, and they arrive without images?
  3. Finally, on the cards with missing images, is the space simply blank, or do you see a “missing media” icon?
    image
    image250Ă—286 8.06 KB

This information will help us better assist you! :blush:

4

Hello,

  1. images are visible on the AnkiHub website
  2. I uploaded them yesterday from another pc so unfortunately I can’t check that for the moment
  3. I see a missing media icon
8

Hello, :slight_smile:

Can you double-check those notes now, and see if the images are showing up for you?

We may have stumbled across a bug, and want to make sure both that we’re on the right track in troubleshooting it and also want to make sure that we’ve got you hopefully squared away in the meantime. :slight_smile:

9

Hello,
first of all thanks for taking the time! I really appreciate that. I checked the files several times and tried to make a suggestion to see if it then downloads the media file but it didn’t work. So in the end the problem still persists.

11

Gotcha, let’s try a couple of things and see if we can’t get you squared away. :slight_smile:

Give this a shot with the deck in question: Resetting Local Changes

I’ll also go ahead and tag our developer to take a second look for you.

12

Ok, I have resetted all local changes but unfortunately some media is still missing. Thanks for tagging the developer!

13

@AG_Jonny I fixed the issue for the notes mentioned in your first post. The images will only appear for new subscribers though. You can work around the issue in your account by unsubscribing from the deck using AnkiHub > Deck Management > Unsubscribe then subscribing again.

15

Thanks, yes the media is there for the notes I mentioned! Incredible.
Unfortunately there are some more, I will link them here. Could you help me with these?
missing media noteid.txt (1.3 KB)

16

Fixed more files. Let me know if you see more issues. You’ll need to uninstall then install the deck again.

17

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