My subscribed deck doesnt sync to my app

🙋 Support
4

I’ll search for more information about syncing issues with subscribed decks on AnkiHub to help troubleshoot this problem.

Search

Found 2 results for 'tags:official ankihub deck not syncing troubleshooting'

Read topic

Reading: Unable to study the deck

Read topic

Reading: đź‘‘ Downloading the AnKing Step Deck

Hi Kahlil,

It looks like you’re having an issue with your subscribed deck not syncing to your Anki app. This is a common issue that can be resolved with a few troubleshooting steps. Let me help you get your deck syncing properly!

Troubleshooting Steps for AnkiHub Deck Syncing Issues

  1. Verify Your AnkiHub Installation

    • Make sure you have the latest version of the AnkiHub add-on (code: 1322529746)
    • Confirm you’re logged into your AnkiHub account through the add-on

  2. Try Resetting Local Changes

    • Go to Browse in Anki
    • Click on the AnkiHub add-on tab at the top
    • Select “Reset All Local Changes”
    • This will restore everything to what AnkiHub has (unless you’ve protected specific fields)

  3. Check Your Subscription Status

    • Go to app.ankihub.net
    • Verify that you’re still properly subscribed to the deck
    • Sometimes users can become unsubscribed accidentally when resetting or making changes

  4. Sync Process Check

    • When syncing, make sure to:
      • Click “Upload to AnkiWeb” if prompted (especially important if this is your first sync)
      • Allow the sync to fully complete, including media downloads

  5. Verify the Installation

    • After syncing, go to Browse → Tags
    • Look for tags related to your deck (e.g., #AK_Step1_V12 for the AnKing Step Deck)
    • If you see these tags but no cards in your deck, your cards might be suspended

Remember that AnkiHub syncs separately from AnkiWeb. You need to sync with both services - AnkiWeb for your personal changes and AnkiHub for deck updates.

If you’re still experiencing issues after trying these steps, please provide more specific details about:

  • Which deck you’re trying to sync
  • Any error messages you’re seeing
  • Your Anki version
  • Your AnkiHub add-on version

This will help us troubleshoot your specific situation more effectively!