“no cloze 1 found on card” and no images

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1

Ive been having a lot of trouble trying to install and study the Anking MCAT deck. I imported it, changed the decks options, deleted and redownloaded, etc. but the cards still say “no cloze 1 found on card. please either add a cloze deletion, or use the empty cards tool”.

The empty cards tool deletes ALL cards as all of them have this message.

Also when I press edit, the text is empty and all that is full are the tags.

Please help as I paid for the deck and was really hoping it would be worth it. I saw many others were happy with it but I can’t even access the questions.

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2

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3
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That error means the card template is looking for a cloze deletion (e.g. {{c1::...}}), but the underlying note has no cloze text (and in your case, basically no fields at all).

Because all cards are empty when you click Edit, this almost always points to one of these:

  1. Wrong note type/template applied (e.g. using AnKing’s cloze template on non‑cloze notes, or wrong note type for this MCAT deck).
  2. Import went wrong (e.g. imported only notes structure / templates, but not the actual content).
  3. Imported on top of an existing broken note type, so the deck is now using a template that doesn’t match the fields in the notes.

Since you paid for the AnKing MCAT deck and want it working, here’s what I’d try step‑by‑step:

1. Confirm the notes themselves are actually empty

  1. In Anki, go to Browse.
  2. On the left, select your AnKing MCAT deck.
  3. Click a few notes and look on the Fields panel on the right.

If the fields (like “Text”, “Extra”, “Back Extra”, etc.) are truly empty for all of them, then the import didn’t bring in any content and we need to fix that, not the clozes.

If the fields do have content but the card still says “no cloze 1 found,” then the note type / template is mismatched.

2. Re‑import the deck cleanly

To rule out a bad first import:

  1. Back up your collection:
    • File → Export → Anki Collection Package (*.colpkg) and save it.
  2. In Browse, select all notes from the AnKing MCAT deck and delete them (just those notes, not your whole collection).
  3. Close and reopen Anki.
  4. Download the latest official AnKing MCAT deck again from where you purchased it (don’t use an old file or a duplicated download).
  5. In Anki, go to File → Import and import the fresh .apkg file.
    • If Anki asks about Note Type / Deck mapping, choose the defaults that come with the deck (do not map to an old/custom note type).

Then check again in Browse if the fields are now filled.

3. Check that the note type is Cloze and matches the deck

Pick one of the problem cards:

  1. In Browse, select a card.
  2. At the top, look at the Note Type shown.
    • For most AnKing MCAT cards, this should be some Cloze-style note type (e.g. “AnKing Cloze” or similar provided by the deck).
  3. Click Cards… and confirm the Front Template uses something like {{cloze:Text}} or another field that actually has text.

If:

  • The note type is not what the deck docs say it should be, or
  • The template is using a field that’s empty / doesn’t exist,

then the deck has been mapped to the wrong note type. In that case, the fastest fix is usually:

  • Delete the MCAT deck + its notes again.
  • Re‑import the .apkg and ensure you don’t remap note types during import.

4. Images not showing

You mentioned no images show and the editor fields are empty. That usually means:

  • The note fields are empty (no text, no image tags), or
  • The media files weren’t included in the import.

After a clean re‑import, check:

  1. Browse → select a MCAT note → Fields. Do you see something like <img src="..."> or cloze text?
  2. Tools → Check Media to see if Anki reports missing files.

If the deck is official and properly downloaded, the .apkg should contain the media by default. If you used some download manager or an interrupted download, re‑download the full file and import again.

5. Because you’re using AnkiHub / AnKing

If you connected this deck to AnkiHub at any point:

  • Make sure you didn’t accidentally change the note type via AnkiHub before importing all content.
  • You can try:
    1. Delete the deck and its notes.
    2. Re‑import the original .apkg.
    3. Only then, link it to the corresponding deck on AnkiHub following the official instructions:

6. Next steps / what to send

If this still doesn’t work, please reply here with:

  • A screenshot of:
    • The Browse window showing one of the problematic cards, including the Note Type and the fields panel.
    • The Cards… window (card templates) for that note type.
  • Whether you used AnkiHub to sync this deck yet or only imported the .apkg.

That info will let us see whether it’s a broken import or just a note‑type mismatch and guide you more precisely.

4

Also, clicking browse causes anki to crash.

5
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Reading: “no cloze 1 found on card” and no images

Thanks for the extra detail—that’s really helpful.

If Browse is crashing Anki, that strongly suggests a deeper Anki/add‑on issue on top of the deck/import problem. Let’s focus on getting Anki stable first, then fix the deck.

1. Start Anki in “add‑ons disabled” mode

This is the official Anki troubleshooting step:

  1. Close Anki completely.
  2. Re‑open Anki while holding down the Shift key.
    • Keep holding Shift until the main window fully opens.
    • This temporarily disables all add‑ons (including AnkiHub/AnKing helpers, etc.).

Now try:

  • Click Browse.
  • Select the AnKing MCAT deck on the left (if it opens successfully).

Tell me what happens:

  • Does Anki still crash when you click Browse?
  • Or does it open, but the notes are empty?

If it still crashes even with add‑ons disabled, we’re in pure‑Anki territory and you’ll likely need to follow Anki’s full troubleshooting steps and maybe post on the official Anki support forum. Let me know, and I’ll point you to the exact page.

2. If Browse works with add‑ons disabled

If you can open Browse now:

  1. Select your AnKing MCAT deck in the left sidebar.
  2. Click on a few notes.
  3. Look at the Fields panel on the right:
    • Are the text fields truly empty (no text, no <img src=...>)?
    • Or is there actual content, but the cards still show “no cloze 1 found on card”?

Please also:

  1. With one of these notes selected, click the Cards… button.
  2. Take a screenshot that shows:
    • The Note Type name at the top.
    • The Front Template area.

You can upload those screenshots right in this thread.

3. If everything is empty and/or still crashes

If:

  • All fields are empty, or
  • Anki still crashes when opening Browse even with add‑ons disabled,

then the safest route is:

  1. Back up everything

    • File → Export → Anki Collection Package (*.colpkg)
    • Save it somewhere safe.

  2. Delete only the AnKing MCAT deck (from the main window, right‑click the deck → Delete).

    • Confirm you’re only deleting that deck and its cards, not your whole collection.

  3. Restart Anki.

  4. Re‑download the AnKing MCAT file from the original source (AnKing’s official instructions / purchase link).

    • Make sure the download completes fully (no browser interruptions).

  5. Import the fresh .apkg

    • File → Import → select the new .apkg
    • When asked about note type or deck mapping, accept the defaults.
    • Do not map to any existing custom/AnKing note types; let the deck create its own.

  6. Before enabling any add‑ons again, test:

    • Can you Browse?
    • Do the fields have content now?

4. AnkiHub / AnKing‑specific step (after it works)

Only once:

  • The deck imports correctly,
  • Browse works without crashing, and
  • The cards show real content,

then:

  • Enable your add‑ons again (restart Anki normally).
  • If you want to connect the deck to AnkiHub, follow these instructions:
    → AnkiHub Addon Menu

What I need from you next

Please reply with:

  1. What happens when you open Anki with Shift held down and click Browse?
  2. If it opens:
    • A screenshot of the Browse window for an MCAT card (showing note type + fields).
    • A screenshot of the Cards… window for that note type.
  3. Which Anki version you’re using (in Anki: Help → About).

With that info, I can tell whether we’re dealing with:

  • A broken import / empty deck file,
  • A note‑type mismatch,
  • Or a more serious Anki installation issue.
6

Still not responding

7

Understood — let’s narrow this down step‑by‑step so we don’t miss anything.

Because Browse is crashing and Anki is “not responding,” we first need to confirm whether this is:

  • An Anki/add‑on problem, or
  • A corrupted/bad deck file.

1. Confirm you really started Anki with add‑ons disabled

Please try this again carefully:

  1. Completely close Anki.
  2. Hold down the Shift key on your keyboard.
  3. While still holding Shift, open Anki.
  4. Keep holding Shift until the main window is fully open.

You should see a small message at the bottom saying add‑ons are disabled (or similar).

Now:

  • Click Browse once.
  • Wait up to 30–60 seconds (if your collection is big, Browse can take a little while).

Tell me exactly what happens:

  • Does Anki open Browse successfully?
  • Does it freeze and say “Not Responding”?
  • Does it fully crash/close?

This detail matters a lot.

2. If Anki still freezes or crashes in Browse (even with Shift)

If that’s the case, the issue is with Anki itself, not the MCAT deck or AnkiHub.

Please:

  1. Check your Anki version

    • In the main window (if you can get there): Help → About
    • Tell me the exact version number (e.g. 2.1.65, 24.06, etc.).

  2. Follow Anki’s official troubleshooting steps (they’re what we rely on too):
    :backhand_index_pointing_right: https://docs.ankiweb.net/troubleshooting.html

    In particular:

    • Restart your computer.
    • Make sure you’re on the latest Anki version from https://apps.ankiweb.net.
    • After updating, try again to start with Shift held down and open Browse.

If Browse still crashes after that, it’s best to post on the official Anki support forum with your error details. I can help you phrase that if needed.

3. If Browse does open with add‑ons disabled

Then we’re back to the MCAT deck being the problem. In that case, please do this and report back:

  1. In Browse, select the AnKing MCAT deck on the left.
  2. Click on one of the cards.
  3. Look at the right side:
    • Are all fields completely empty?
  4. At the top, click Cards… and tell me:
    • The Note Type name shown.
    • Whether the Front Template contains {{cloze:...}} or similar.

If you can, screenshots of:

  • The Browse window with an MCAT note selected (showing fields).
  • The Cards… window (showing templates).

will help a lot.

4. Re‑importing the MCAT deck (once Anki is stable)

Once Anki is not crashing:

  1. Back up your collection:

    • File → Export → Anki Collection Package (*.colpkg).

  2. From the main screen, delete only the AnKing MCAT deck (right‑click → Delete).

  3. Re‑download the MCAT .apkg from the official AnKing source where you purchased it (don’t reuse an old file).

  4. In Anki, File → Import → select that fresh file.

    • Accept the default note type/deck mappings.
    • Do not map to any existing custom note types.

  5. Before enabling any add‑ons again, test:

    • Does Browse work?
    • Do the MCAT notes now show text/images in their fields?

What I need from you next

Please reply with:

  1. What exactly happens when you:
    • Start Anki with Shift held down, then click Browse.
  2. Your Anki version number (from Help → About, if possible).
  3. Whether you’ve already tried updating Anki from https://apps.ankiweb.net.

Once I know those, I can be much more specific about the next step for you.

8

It’s still freezing. The version is 25.09.2

9

Thanks for the version info—that helps a lot.

If Anki 25.09.2 is still freezing when you open Browse even with add‑ons disabled (Shift on startup), then:

  • The freeze is not caused by AnkiHub or the AnKing MCAT deck directly.
  • We need to (1) rule out file corruption, then (2) get you a clean re‑import of the deck.

Let’s go in very small, safe steps.

1. Make a full backup (very important)

Even if Anki is freezing, if you can open the main window at all:

  1. Go to File → Export.
  2. In “Export format” choose Anki Collection Package (*.colpkg).
  3. Make sure “Include scheduling information” is checked.
  4. Click Export and save it somewhere safe (Desktop, Documents, etc.).

If this export fails or Anki freezes before you can do it, let me know.

2. Check if the problem is only this profile

If you can get Anki to open, try creating a temporary new profile to see if Browse works there:

  1. From the main screen, go to File → Switch Profile.
  2. Click Add → name it something like Test.
  3. Open this Test profile.
  4. In the Test profile (which is empty), click Browse.

What happens?

  • If Browse works fine in the Test profile
    → Your installation is okay; the problem is likely something corrupted in your main profile (possibly the bad MCAT import).

  • If Browse still freezes even in the Test profile
    → The issue is most likely with the Anki installation / system, and you’ll need to reinstall Anki (step 3) and possibly contact the official Anki support.

Please tell me which of those happens.

3. Reinstall Anki (if Browse also freezes in a Test profile)

If Browse freezes even in the empty Test profile:

  1. Go to https://apps.ankiweb.net and download the latest stable installer for your OS.
  2. Restart your computer.
  3. Run the installer and let it overwrite your current Anki (your data are stored separately).
  4. After install, start Anki with Shift held down.
  5. Try Browse again in:
    • The Test profile
    • Then your main profile (if the Test profile works).

If after a clean reinstall + Shift‑startup Anki still freezes in Browse, this is now a core Anki issue. At that point, I’d strongly recommend posting on the official Anki help forum with your system details and version; I can help you draft that if you’d like.

4. Once Browse works: fix the AnKing MCAT deck

Only after Browse is working (even if it’s just in your main profile) should we tackle the broken MCAT deck:

  1. In your main profile, from the main screen, right‑click the AnKing MCAT deck → Delete.
    • Confirm you are deleting only that deck.
  2. Restart Anki.
  3. Re‑download the official AnKing MCAT .apkg from the purchase/source page.
  4. File → Import → select the newly downloaded file.
    • Accept the default note type and deck mapping.
    • Do not remap to other AnKing note types.
  5. Before enabling any add‑ons:
    • Open Browse.
    • Select the AnKing MCAT deck on the left.
    • Confirm that the fields on the right contain text/images and the cards no longer show “no cloze 1 found on card”.

After that, if you want to sync it with AnkiHub, follow the docs here:

What I need from you next

Please reply with:

  1. Were you able to export a collection backup?
  2. In the Test profile, does Browse open or still freeze?
  3. If you tried reinstalling, did Browse start working in the Test profile?

Once I know those three things, I can tell you the exact next step to both stabilize Anki and get your paid MCAT deck working.

10

Hello,

I would be happy to help. :slight_smile:

Can you help me understand which options you changed, just so I’m on the same page?

A few things may be of note:

First, I don’t show that you’re currently subscribed to the Anking MCAT deck, which may be part of the issue.

Second, if all of the cards are showing up this way you may double-check if you have inadvertably protected some of your fields (which will, necessarily, prevent AnkiHub from being able to write to those fields).

That may be a separate issue, unfortunately. You might double-check that you’re on the most updated version of Anki, and/or that you don’t have any add-ons that could be causing that issue

If Anki is still freezing, on 25.09.2, even in Safe Mode (with all add-ons disabled), you may have an issue with the Anki software itself and may want to reach out on the official Anki forums here: https://forums.ankiweb.net/

Give that a shot, let me know how you fare, and we’ll go from there and hopefully we can get you squared away. :slight_smile:

11

I used the options shown in https://youtu.be/uo-qQvOZDfg?si=shJisjpKybrjH5Ky

I tried loading it with all protected fields on, all off, and only text and extra on. They all show the same result.

Browse is still freezing. It doesn’t freeze when I make a new user though.

12

Hi,

Regarding the browser freezing issue:
Try the Reset Window Sizes option under Tools > Preferences.

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This page has some general help steps you can follow: Troubleshooting - Anki Manual

Regarding the empty cards issue:
Please follow the steps Brian mentioned:

  1. Make sure you have an active membership: Sign In
  2. Install the Ankihub addon: Install Ankihub Addon (New User)
  3. Subscribe to and install the deck: Subscribe/Install Step Deck (New User)
  4. Start using the deck: How to Get Started Studying

If the issue continues:
5. Make sure you don’t have protected fields (the boxes need to be unchecked). Here is a tutorial: How to Manage Protected Fields
6. Reset local changes. Here is a tutorial: How to Reset Local Changes

13

Thank you! Steps 5 and 6 helped, as well as deleting other decks that I was subscribed to. It might have been overwhelmed.

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