No tab for "Third-Party Services" in preferences section

🙋 Support
1

Hi,

I just bought AnkiHub and am following the step-by-step getting started instructions. I don’t see the third-party services tab (see screenshot of my anki desktop app below). This is preventing me from logging onto AnkiHub. Please advise.

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2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

3
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Found 10 results for ‘tags:official “Third-Party Services” AnkiHub add-on preferences order:latest max_posts:20 status:open’

You’re not seeing anything wrong in Anki itself—this is almost always caused by the AnkiHub add‑on not being installed, not enabled, or not compatible with your Anki version. The “Third‑Party Services” tab only appears after the AnkiHub add‑on loads correctly.

Please try the following in order:

1. Confirm your Anki version

  • In Anki Desktop, go to Help → About.
  • AnkiHub currently supports Anki 2.1.56–2.1.65 (Qt6) (and may not work on very old or very new versions).
  • If you’re on a much newer or older version, please:
    • Update/downgrade to a supported version from apps.ankiweb.net, then
    • Restart Anki.

2. (Re)install the AnkiHub add‑on

  1. In Anki, go to Tools → Add‑ons → Get Add‑ons…
  2. Paste the AnkiHub add‑on code: 1322529746
  3. Click OK, let it install, then restart Anki completely (fully quit and reopen).

After restart, check:

  • Tools → Add‑ons: make sure AnkiHub is listed and Enabled.
  • Then open Anki → Preferences… again and look for the Third‑Party Services tab.

3. Check for add‑on errors

If the tab still doesn’t appear:

  1. Go to Tools → Add‑ons
  2. Select AnkiHub → View Files → View Log (if available) or
  3. Restart Anki while holding Shift to disable add‑ons temporarily, then re‑enable only AnkiHub and restart again.

If there are any error messages, you can:

  • Take a screenshot of the Add‑ons window (with AnkiHub showing) and
  • Post it as a reply in your topic so we can see what’s going on.

4. Confirm you’re following the correct guide

For reference, the official getting started guide is here:
:backhand_index_pointing_right: :rocket: Getting Started

Follow the “Install the AnkiHub add‑on and log in” section step‑by‑step; once the add‑on is installed, the “Third‑Party Services” tab should appear and allow you to log in to AnkiHub.

If you reply with:

  • Your Anki version number, and
  • A screenshot of your Tools → Add‑ons window,

I can help you narrow it down further.

4

Hello,

As the bot mentioned, please make sure your Anki is up to date:

Also, ensure you have the AnkiHub add-on installed:

Please follow this step-by-step guide: ⭐️ Getting Started

If you need help with any of these steps, let us know! :blush:

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