I recently did a fresh Windows install. I backed up my old Anki2 folder and then reinstalled Anki (v2.1.x) into C:\Program Files\Anki. I copied my original profile folder back into C:\Users\<User>\AppData\Roaming\Anki2, and all my decks and media show up correctly—except AnkiHub. When I try to “Log In” or “Sync" I see this error:
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I see you’re having an issue connecting to AnkiHub after reinstalling Anki and restoring your profile folder. This is a common issue that can happen after a system reinstall or Anki reinstallation.
Possible solutions:
1. Reinstall the AnkiHub add-on
The most likely issue is that the AnkiHub add-on needs to be properly reinstalled. When you copied your profile folder, the add-on files might not have been properly transferred or might be referencing old configuration data.
- Close Anki completely
- Open Anki and go to Tools > Add-ons
- Select the AnkiHub add-on and click Delete
- Click Get Add-ons and enter the code: 1322529746
- Restart Anki and try to log in to AnkiHub again
2. Check your internet connection
Sometimes this error can occur due to network issues:
- Try connecting to a different network (like a mobile hotspot)
- Temporarily disable any firewall or antivirus that might be blocking the connection
- Ensure you can access the AnkiHub website (https://app.ankihub.net) in your browser
3. Clear AnkiHub data
If the above solutions don’t work, you may need to reset the AnkiHub add-on data:
- Close Anki
- Navigate to your Anki add-ons folder (location varies by operating system):
- Windows:
C:\Users\<username>\AppData\Roaming\Anki2\addons21 - Mac:
~/Library/Application Support/Anki2/addons21
- Windows:
- Find the AnkiHub folder (likely named “1322529746”) and rename it to “1322529746.bak”
- Restart Anki and reinstall the add-on as described in solution #1
4. Update Anki to the latest version
Make sure you’re running the latest version of Anki from https://apps.ankiweb.net, as some connection issues have been fixed in recent updates.
If none of these solutions work, please create a post in the Support section with more details, including:
- Your Anki version
- Your operating system
- Any error messages you see when trying to upload logs (AnkiHub > Help > Upload logs and data)
Hope this helps resolve your connection issue!
Hello,
This is probably just a temporary server issue. However, to ensure everything is working properly, please check your Anki version and update the AnkiHub add-on.
To check your Anki version:
In Anki’s main window, go to Help > About. Make sure you’re using version 25.02.4.
If your Anki is not up to date, you can download the latest version from https://apps.ankiweb.net/. Just run the downloaded file, and Anki will update automatically.
To update the add-on:
Go to Tools > Add-ons > Check for Updates. Restart Anki after that.
Let me know if the issue persists!
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If this keeps appearing, please go to AnkiHub >Help > Upload logs and post the filename shown.
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