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Unable to Log into AnkiHub
I’m sorry you’re experiencing login issues with AnkiHub when opening Anki. This is a common problem that can usually be resolved with a few troubleshooting steps.
Try these solutions:
1. Reset Your Password
If you’re having trouble logging in, try resetting your password:
- Visit this link to reset your AnkiHub password
- After resetting, try logging in again through the add-on
2. Check Your Username Format
Make sure your username doesn’t contain the “@” symbol, as this can cause login issues with AnkiHub accounts.
3. Verify Your Internet Connection
Ensure you have a stable internet connection when opening Anki, as AnkiHub requires internet access to authenticate.
4. Update the AnkiHub Add-on
An outdated version of the add-on might cause login issues:
- Go to Tools > Add-ons > Check for Updates (or reinstall the add-on)
- Restart Anki after updating
5. Check If AnkiHub Servers Are Down
Occasionally, login issues may be related to server maintenance or outages.
If none of these solutions work, please contact the AnkiHub support team with details about the exact error message you’re seeing.